Senior Manager, Product Design

Role Overview

Senior Manager, Product Design at Majid Al Futtaim, MAF Future Solutions, Customer Solutions division, based in the UAE.

Company Overview

Majid Al Futtaim is a regional market leader with over 27 years of reputation built on creating great moments and spreading happiness. The company employs over 45,000 diverse and talented colleagues guided by a Leadership Model.

Role Purpose

Lead product design for the SHARE Ecommerce ecosystem, creating seamless and customer-focused digital experiences across mobile and web platforms. Partner with cross-functional teams to drive design strategy, innovation, and usability while mentoring designers and ensuring high-quality product experiences aligned with Majid Al Futtaim's customer experience standards.

Key Responsibilities

Strategy & Vision

• Define and drive the design vision for digital customer journeys and experiences.
• Lead design for the SHARE platform within the SHOP pod.
• Create intuitive, scalable, and customer-centric product experiences aligned with business goals.

Design Execution

• Lead the end-to-end design process, including research, ideation, prototyping, and usability testing.
• Ensure design excellence and consistency through design systems, reusable components, and established standards.

Stakeholder & Team Leadership

• Collaborate closely with Product, Engineering, Data, and Marketing teams throughout product discovery and delivery.
• Manage, mentor, and develop product designers while fostering creativity and continuous improvement.
• Demonstrate strong skills in design leadership, mentoring, and stakeholder management, with the ability to influence cross-functional teams.

Performance & Impact

• Drive measurable impact through improved customer experience, engagement, retention, design quality, and team performance.

Qualifications & Experience

• 10+ years of product design experience with strong UX/UI expertise across mobile and web platforms.
• Proven ability to lead user-centered design, from research and prototyping to delivery of high-quality digital products.
• Experience delivering and scaling customer-focused digital products, including apps launched on the App Store and/or Play Store.

Skills & Competencies

• Design leadership and team mentoring.
• Stakeholder management and cross-functional influence.
• Strategic thinking and innovation.
• Data-driven decision-making.
• User-centered design methodology.
• Excellent communication and collaboration skills.
• People management capabilities.
• Passion for inclusive design, accessibility, and continuous improvement.
• Customer advocacy.

Additional Information

• Work in a friendly environment where colleagues share positive vibes and excitement about the company's future.