Senior Manager – People Technology Solutions

Role Overview

Senior Manager – People Technology Solutions at AD Ports Group. This role owns and leads the People/HR technology domain, acting as the dedicated single point of contact for People & Culture (HC&E) technology demand, roadmap, and delivery.

Role Purpose

Own the end-to-end relationship, roadmap, solution delivery, and ongoing operation of HR and workforce technology platforms, including AI-Augmented and AI-native solutions. Ensure platforms are planned, built, tested, deployed, and operated to a high standard. Act as the primary technology partner to the HC&E function, shaping business demand into deliverable work and delivering measurable value through stable, well-supported, and continuously improving People technology solutions.

Key Responsibilities

Domain Ownership & Partnership

• Own the end-to-end People/HR technology domain across HR, payroll, talent, workforce, and related People & Culture platforms.
• Act as the dedicated technology partner and single point of contact for the HC&E function, capturing demand, understanding priorities, and shaping requests into deliverable work.
• Keep HC&E stakeholders aligned on priorities, status, trade-offs, and upcoming technology changes.

Roadmap & Strategy

• Maintain a clear People/HR technology roadmap covering run, grow, and transform priorities, including the growing focus on AI-Augmented and AI-Native Human Capital technology solutions.
• Maintain a multi-year People/HR technology roadmap aligned to Group People strategy and HC&E priorities.
• Manage the domain backlog and investments based on business value and need.
• Review the effectiveness and efficiency of existing People/HR applications and recommend improvements, rationalisation, or modernisation.
• Identify cost-effective investment opportunities for People/HR technology and support business case development and value realisation.

Requirements & Design

• Translate business needs into clear requirements, future-state process designs, and solution designs, including configuration and integration design.
• Determine appropriate delivery models: configure, buy, build, or enhance.

Delivery & Implementation

• Direct the build, configuration, enhancement, and integration of People/HR applications through internal teams and vendor-led delivery.
• Manage People/HR technology projects and transformation initiatives end-to-end, coordinating timelines, dependencies, risks, and reporting across business, technology, and vendors.
• Ensure changes are tested, validated, and release-ready, managing deployment readiness, change adoption, and go-live and hypercare support.

Operations & Support

• Run People/HR applications day to day so they remain stable and usable.
• Provide L2/L3 support coordination, issue resolution, proactive fixes, preventive maintenance, and upgrades.
• Maintain documentation, technical standards, and disaster recovery and business continuity readiness for business-critical People/HR applications.

Vendor & Contract Management

• Manage vendor and partner delivery, contracts, and service performance for People/HR platforms.
• Coordinate with Procurement and Digital Value & Governance teams on vendor management.

Governance & Alignment

• Ensure alignment with Enterprise Architecture, Data, AI & Platform Engineering, Global Infrastructure & Cloud, Cybersecurity & Digital Trust, and Digital Care to deliver integrated, secure People/HR solutions.
• Track domain KPIs and delivery outcomes, reporting performance, risks, and recommendations.

People Management

• Lead and develop the People/HR technology domain team, including functional and product specialists, solution analysts, and delivery and operations engineers across delivery and run.
• Set clear expectations and foster a culture of accountability, delivery excellence, and business-centricity within the domain team.
• Manage resourcing, performance, and adherence to delivery schedules across domain initiatives and operations.
• Coach and mentor team members, identify skill gaps, and drive targeted development to build domain and platform capability.
• Coordinate internal and vendor resources, ensuring balanced workload and the right skills and capacity for the domain.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Systems, IT Engineering, Business Technology, or a related field.
• Master's degree is a plus.
• Relevant certifications in HR technology platforms (for example, Oracle HCM), product management, project management, or service management are an advantage.
• Strong understanding of HR and workforce application landscapes, including the AI landscape in this area.
• Experience with SaaS and on-premise platforms, systems integration, and service delivery models.