Senior Manager HRMS & MIS Information Technology QNB - Qatar//Doha

Role Overview

Senior Manager HRMS & MIS at QNB, located in Doha, Qatar. This role reports to the VP, HRMS & MIS within the Human Capital division.

Company Overview

QNB is the largest bank in the Middle East and Africa region, established in 1964 as Qatar's first Qatari-owned commercial bank. The Group operates through subsidiaries and associate companies across more than 31 countries on three continents, employing more than 28,000 staff and serving up to 20 million customers through 1,000 locations and 4,300 ATMs. QNB maintains credit ratings of A from Standard & Poor's, Aa3 from Moody's, and A+ from Fitch, and is ranked the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine.

Role Purpose

Ensure operational effectiveness of automated HR systems and provide ongoing support of Oracle HRMS across modules including Payroll and Integrated Performance Management & Development (IPMD). Contribute to planning and testing system upgrades and changes, create standard and specialized MIS HR reports, and support payroll, compensation and benefits, international human resources, recruitment, and salary administration functions. Maintain and monitor HC budget, business plans, HC projects, and IPMD system parameters.

Key Responsibilities

System Development and Enhancement

• Contribute key analysis of business requirements to HRMS system development and implementation.
• Play key role in HRMS system improvements, enhancements, and upgrades in coordination with IT and Human Capital teams.
• Coordinate with IT department to monitor system development requests at the instruction of the VP, HRMS & MIS.
• Provide functional input to technical teams for data conversions, system extract, and custom designing processes.
• Recommend necessary system changes to solve systems-related problems.

Financial and Budget Management

• Provide inputs in setting budgets for HRMS and other electronic HR systems, including system and software investment costs, licensing, system maintenance fees, and upgrades or enhancements.
• Assist in monitoring the HR budget in line with QNB budgetary control practices.
• Prepare regular HR budget utilization MIS reports.
• Maintain monthly, quarterly, and annual business plan updates for HC projects.
• Demonstrate clear understanding of factors behind the bank's financial and non-financial performance.
• Observe and promote cost consciousness and efficiency to minimize costs, avoid waste, and optimize benefits for the bank.

Reporting and Performance Monitoring

• Prepare and provide relevant MIS reports covering Key Performance Indicators (KPIs) for performance monitoring of HR Department.
• Provide accurate and timely HR MIS reports requested by business.
• Compile statistical information and prepare reports related to labour, turnover, payroll, recruiting, position classification, compensation, training, promotions history, position history, and exit.
• Provide timely and accurate information to external and internal auditors, compliance function, Financial Control, and Risk Functions as and when required.

Data and System Management

• Maintain accuracy, consistency, and security of information within HR systems.
• Report process failure errors to ensure efficient and smooth human resources processes.
• Maintain and update the database on organizational structure and positions using the QNB hierarchy.
• Correct reporting lines and levels on a need basis.
• Provide assistance with HRIS network maintenance by adding or deleting users and retaining system security.
• Serve as functional and reporting expert to the HR Department in matters relating to HRMS system and data integrity.

System Training and Support

• Provide inputs for system training costs within HRMS and electronic HR systems budgets.
• Ensure staff and management requests about HRMS system issues are attended to and processed timely and accurately.

Stakeholder and Process Management

• Build and maintain strong and effective relationships with all related departments and units to achieve Group goals and objectives.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turn-around time.
• Actively participate in the development and implementation of other electronic HR processes such as OLM and iRecruitment.
• Assist in uploading divisional business plans on IPMD and update progress on monthly basis.
• Assist customers (external and internal) with all queries on divisional products and tasks and seek solutions to their requests.

Governance and Compliance

• Act within the limits of powers delegated to the incumbent and adhere to QNB policies.
• Comply with all applicable legal, regulatory, and internal compliance requirements including QNB Compliance Manual, Group Compliance Policies and Procedures covering Anti Money Laundering & Counter Terrorist Financing, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, and Conflict of Interest and Insider Dealing Policy.
• Contribute to and comply with the bank's Risk Framework in accordance with the Banks Governance Manual.
• Consider Risk Appetite and promote a positive Risk Culture.
• Understand and effectively perform role under the Three Lines of Defence principle to identify, measure, monitor, manage, and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation in accordance with Operational Risk Management requirements.

Knowledge and Professional Development

• Maintain appropriate knowledge to be fully qualified to undertake the role.
• Take responsibility for self-development and acquiring skills and knowledge required for fulfillment of duties by proactively identifying areas for professional development.
• Seek out opportunities to remain current with all developments in professional field.
• Demonstrate good research skills to stay up-to-date with new developments in HR technology.

Qualifications & Experience

• Good knowledge of HRMS administration and related risks.
• Good knowledge of operations and related controls.
• Good knowledge of principles and practices of computer science and HRMS & MIS systems.
• Understanding of operational characteristics of installation, troubleshooting, and maintenance of information systems.
• Understanding of principles and practices of HRMS software troubleshooting.

Skills & Competencies

• Proficiency in MS Office tools including word processing and spreadsheet software.
• Knowledge of database fundamentals.
• Strong knowledge and demonstrated use of HR systems.
• Knowledge of Reportnet, Access, and/or other reporting tools.
• Oracle HRMS expertise across Payroll and Integrated Performance Management & Development (IPMD) modules.
• Functional and reporting expertise in HRMS systems and data integrity.

Additional Information

• Position closing date: 03-Nov-2026.
• Business Unit: QNB - Qatar.
• Division: Human Capital.