Senior Manager - Business Analysis

Role Overview

Senior Manager – Business Analysis at Al Ghurair. This is a hands-on leadership role responsible for bridging healthcare business objectives with technology solutions by leading business analysis activities across clinical and non-clinical digital initiatives.

Role Purpose

Partner with clinicians, physicians, healthcare leaders, business stakeholders, and technology teams to understand clinical workflows, patient and caregiver journeys, and operational requirements, translating them into clear business requirements, functional specifications, user stories, customer journeys, process flows, and solution designs. Lead requirement discovery, business process analysis, and solution definition while working closely with architects, product owners, and engineering teams to deliver scalable, secure, and user-centric healthcare technology solutions.

Key Responsibilities

Strategy & Leadership

• Partner with clinical, business, and technology leaders to translate healthcare priorities into digital solutions.
• Lead business analysis across strategic healthcare initiatives, ensuring alignment with organizational objectives.
• Define future-state business processes, patient journeys, and digital experiences to improve clinical and operational outcomes.
• Establish and promote business analysis standards, methodologies, and best practices across healthcare IT initiatives.
• Provide strategic direction during solution design, ensuring business value, technical feasibility, and regulatory compliance.
• Drive collaboration between business and IT teams to enable successful delivery of healthcare technology solutions.
• Identify opportunities for digital innovation, process optimization, and automation to enhance patient and caregiver experiences.
• Mentor Business Analysts and foster excellence in requirements engineering, process modelling, and solution design.

Requirements & Analysis

• Collaborate with business users, doctors, nursing, allied health professionals, business stakeholders, and subject matter experts to elicit, analyze, and document business requirements for new systems or enhancements to existing systems.
• Understand business processes, identify pain points or inefficiencies, and translate them into functional and technical specifications.
• Evaluate clinical and digital patient journey processes to identify areas for improvement or automation.
• Analyze workflows, identify bottlenecks, and propose streamlined processes that align with organizational strategic objectives.
• Analyze data from various sources to identify trends, patterns, and insights that can inform business decisions and requirements.
• Perform data profiling, data mapping, and data modeling activities to ensure accurate and meaningful information is available for system design and development.

Solution Design & Delivery

• Work closely with technical teams to design appropriate technology solutions that meet business requirements.
• Create system models, data flow diagrams, and user interface prototypes to communicate desired functionality and user experience.
• Support the successful delivery of initiatives across EMR (InterSystems TrakCare), patient engagement platforms, hospital operations, enterprise applications, digital channels, interoperability, and system integrations.
• Ensure solutions align with clinical, operational, and organizational objectives.

Stakeholder Management & Communication

• Act as a liaison between business users and technical teams, ensuring effective communication and collaboration.
• Facilitate discussions, manage expectations, and negotiate priorities to ensure that IT solutions align with business needs.
• Cultivate strong relationships with business users, project managers, developers, testers, and other relevant stakeholders.
• Collaborate with stakeholders to understand their needs, gain their trust, and obtain buy-in for project objectives and deliverables.
• Identify and address conflicts promptly and constructively using strong interpersonal and communication skills to facilitate dialogue and negotiate resolutions.
• Provide guidance, share expertise, and act as a trusted advisor to stakeholders and team members.
• Effectively communicate the business value of proposed solutions and build consensus to influence decision-making and drive project success.

Testing, Implementation & Support

• Collaborate with testing teams to develop test plans, test cases, and perform system testing to ensure that developed solutions meet specified requirements.
• Assist in user acceptance testing and support defect resolution.
• Support the implementation of new systems or process changes by coordinating training activities, creating user documentation, and providing ongoing support and guidance to end-users.
• Provide training and user support to ensure that business stakeholders and end-users understand and can effectively use implemented systems.
• Develop training materials, conduct training sessions, and provide ongoing support to address user questions or issues.

Documentation & Knowledge Management

• Maintain accurate and up-to-date documentation throughout the project life-cycle.
• Ensure that requirements, design specifications, test results, and other project-related information are properly documented and organized for future reference and knowledge sharing.

Qualifications & Experience

Education

• Bachelor's degree in Medicine, Pharmacy, or other clinical discipline (minimum).
• Master's degree in Health Informatics or other similar discipline in healthcare (preferred).

Experience

• Minimum 8 years of Clinical Informatics or Application Management role with specific focus in managing and delivering EMR applications.
• Preferred: 10 years of clinical role with specific focus in managing and delivering EMR (InterSystems TrakCare) application.

Skills & Competencies

• Requirements engineering and elicitation.
• Process modelling and business process analysis.
• Solution design and architecture collaboration.
• Data analysis, data profiling, and data modeling.
• User acceptance testing and quality assurance.
• Stakeholder management and relationship building.
• Team collaboration and cross-functional coordination.
• Conflict resolution and negotiation.
• Leadership and mentoring capabilities.
• Change management and implementation support.
• Training development and delivery.
• Knowledge management and documentation.
• Understanding of clinical workflows and healthcare operations.
• Proficiency with EMR systems, specifically InterSystems TrakCare.