وصف الوظيفة
Role Overview
Senior Key Account Manager (Mandarin Speaker) at RAK BANK, based in Dubai and Abu Dhabi.
Role Purpose
Drive growth across the liability portfolio by acquiring New-to-Bank clients, building sustainable relationships with key corporate accounts and high-value retail clients, and maximizing client value through cross-selling and engagement.
Key Responsibilities
Client Relationship Management
- Manage and expand relationships with assigned key corporate accounts and high-value retail clients.
- Act as the primary point of contact, ensuring superior service delivery and timely resolution of client queries.
- Build strong engagement with HR, finance teams, and key decision-makers within corporate clients.
- Conduct regular client reviews to understand needs and propose banking solutions aligned with business requirements.
- Ensure retention of key clients through proactive engagement and service excellence.
Business Development & Revenue Growth
- Drive acquisition of salary accounts, deposits, and other retail banking products through corporate tie-ups.
- Acquire New-to-Bank (NTB) clients leveraging innovative solutions and enablers developed by Product and Proposition teams.
- Identify cross-sell and up-sell opportunities including loans, credit cards, insurance, and wealth products.
- Drive investment and mortgage referrals.
- Achieve assigned sales targets and portfolio growth objectives.
Corporate Account Management
- Onboard new corporate relationships and maintain existing partnerships.
Customer Experience
- Deliver a seamless and high-quality customer journey across onboarding, servicing, and product utilization.
- Address escalations and ensure prompt resolution to maintain high satisfaction levels.
Compliance & Risk Management
- Ensure adherence to internal policies, regulatory requirements, and KYC/AML guidelines.
- Maintain accurate documentation and support audit and compliance requirements.
Stakeholder Collaboration
- Liaise with internal teams including product, operations, credit, and marketing to deliver integrated solutions to clients.
- Support campaigns, events, and initiatives aimed at increasing customer acquisition and engagement.
Qualifications & Experience
- Bachelor's degree in business, finance, or a related discipline.
- Relevant experience in banking, client relationship management, or customer service, preferably within a HNWI, Priority Banking, or Relationship Management environment.
- Proven experience in managing and growing high-value client relationships.
- Strong understanding of local banking regulations and legal frameworks applicable in the UAE.
- Knowledge of Anti-Money Laundering (AML) guidelines, with the ability to source and onboard only legitimate business.
- Awareness of UAE Central Bank regulations and compliance standards.
- Sound knowledge of Retail and Wealth Management products, including deposits, loans, credit cards, and investment solutions.
Skills & Competencies
- Strong relationship management and HNWI client handling skills.
- Excellent communication, negotiation, and interpersonal skills.
- High level of sales acumen with the ability to effectively position banking products.
- Customer-focused mindset with a commitment to delivering service excellence.
- Strong analytical skills, with the ability to generate, interpret, and act on MIS reports.
- Proficiency in CRM systems and banking platforms.
- Good leadership and mentoring capabilities, with the ability to support junior team members.
- Fluency in Mandarin.
Additional Information
- Financial Accountability: Achievement of sales targets, revenue growth, and portfolio profitability.
- People Responsibility: Individual contributor; may guide junior staff if required.
- Client Portfolio: Corporate accounts and retail customer base, including salary relationships and high-value clients.
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