Senior Insights Manager

Role Overview

Senior Insights Manager at NielsenIQ. Location not specified in source.

Company Overview

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Role Purpose

Develop and maintain strategic client relationships while delivering comprehensive market research solutions. Drive cross-sell and upsell opportunities, guide research execution across all project stages, and ensure clients receive accurate insights and expert consultation.

Key Responsibilities

Client Relationship Management

• Develop relationships with key clients and service their research requirements.
• Explore and generate cross-sell and upsell opportunities from ongoing client relationships and accounts.
• Handle client queries and complaints with professionalism and resolution focus.
• Provide consultation and advice to clients and internal staff.
• Manage multiple internal and external stakeholders.

Research Expertise & Delivery

• Demonstrate expertise across research types including C-SAT, Market Share, Brand Health tracking, and Usage & Attitudes studies.
• Guide team members through all research-related stages: questionnaire development, data analysis, report writing, and client presentation.
• Drive smooth project execution independently or with team support depending on project nature and scale.
• Advise on project execution and inform clients on progress.
• Leverage artificial intelligence effectively across project journey stages.

Technical Execution & Insights

• Possess strong understanding of research techniques to enable meaningful conversations with all client stakeholders.
• Understand all technical aspects of research to carry out internal and client-based conversations.
• Ensure accurate representation of data in reporting and insights.
• Develop excellent presentation materials and deliver confident face-to-face and group presentations of insights, stories, and actions.
• Give specific instructions to other departments regarding collection and electronic processing of information.

Qualifications & Experience

• 9+ years of relevant working experience required.
• Proven experience in Market Research with quantitative research projects is mandatory.
• Knowledge and exposure to the Qatar market is a preferred added advantage, including prior work on client or agency side in the market.

Skills & Competencies

• Strong understanding of research techniques and ability to conduct meaningful stakeholder conversations.
• Expertise in analysis tools and data interpretation with excellent numerical skills.
• Ability to influence and persuade to develop long-term sustainable relationships.
• Strong communication skills with client focus.
• Excellent presentation development and delivery skills with confidence presenting to face-to-face and group audiences.
• Maturity and creative problem-solving skills in handling crises.
• Ability to operate in a multicultural environment.

Additional Information

• Hybrid model of working.
• Work in an international, multicultural environment.
• Access to learning platforms, mentorship programs, and educational support.
• Career growth opportunities.
• Employee Assistance Program for all functions and levels.
• Life Insurance provided.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.