Senior HRSD Business Analyst

Role Overview

Senior HRSD Business Analyst at TAWANTECH. This role analyzes, designs, and improves HR service delivery processes and technology solutions to support business objectives and enhance the employee experience.

Role Purpose

The Senior HRSD Business Analyst serves as a key link between HR business stakeholders, HR operations, IT teams, solution architects, developers, and external implementation partners. The role ensures that HR business needs are clearly understood, documented, translated into system requirements, and successfully delivered. The position leads requirements gathering, business process analysis, solution assessment, fit-gap analysis, testing, and implementation activities across HRSD initiatives while identifying opportunities to simplify and automate HR processes, improve self-service capabilities, standardize HR services, and increase operational efficiency.

Key Responsibilities

Requirements & Analysis

• Lead business analysis activities for HRSD transformation, implementation, and enhancement projects.
• Gather, document, analyze, and validate business and functional requirements.
• Analyze existing HR processes and identify opportunities for standardization, automation, and continuous improvement.
• Conduct fit-gap analysis between business requirements and HRSD platform capabilities.
• Define and maintain requirements traceability throughout the project lifecycle.

Solution Design & Implementation

• Translate business needs into user stories, use cases, functional specifications, process flows, and acceptance criteria.
• Support the design and implementation of HR services, workflows, case management, employee self-service, knowledge management, and lifecycle processes.
• Work closely with technical teams to ensure that solutions meet business requirements and HR policies.
• Work with integration teams to define requirements for HRSD integrations with HRIS, payroll, identity management, and other enterprise systems.

Testing & Deployment

• Develop UAT strategies, test scenarios, test cases, and acceptance criteria.
• Coordinate with HR business users during UAT and support defect resolution.
• Support solution deployment, go-live, hypercare, and post-production enhancements.

Stakeholder Management

• Facilitate workshops and requirements-gathering sessions with HR stakeholders and process owners.
• Identify risks, dependencies, process gaps, and potential impacts and recommend appropriate solutions.
• Support change management, training, communications, and user adoption activities.
• Provide regular project updates and communicate business impacts and recommendations to stakeholders and management.

Governance & Continuous Improvement

• Ensure solutions follow HR governance, security, compliance, data privacy, and organizational standards.
• Drive continuous improvement of HR service delivery and employee experience.

Qualifications & Experience

• Strong knowledge of HR processes, HR Service Delivery, business analysis methodologies, and HR technology.
• Ability to work effectively across business and technical teams.