Senior Housekeeping Manager - Operations

Role Overview

Senior Housekeeping Manager - Operations at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE, approximately 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will be the first integrated resort in the UAE, set to open in 2027. The resort will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, a beach club, multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Role Purpose

Lead daily Guest Room housekeeping operations to ensure Forbes-standard cleanliness and service while supporting the Executive Housekeeper in achieving departmental goals and maintaining operational standards across the resort.

Key Responsibilities

Daily Operations & Supervision

• Lead daily Guest Room housekeeping operations, ensuring Forbes-standard cleanliness and service.
• Supervise Assistant Managers, Supervisors, and Guest Room Attendants, ensuring effective communication and performance.
• Conduct daily briefings and communicate guest needs, priorities, and updates.
• Assist with scheduling, workforce planning, and productivity management.

Quality Assurance & Standards

• Inspect rooms and service areas to ensure cleanliness, maintenance, and readiness.
• Enforce grooming standards, policies, and procedures.
• Maintain quality, efficiency, safety, and sustainability standards.
• Support audits, training, and Forbes standards implementation.
• Demonstrate high level of professionalism, discretion, attention to detail, and follow-through.

Coordination & Relationships

• Coordinate room readiness, VIP arrivals, and special requests with other departments.
• Manage relationships with external service providers.
• Support the Executive Housekeeper in achieving departmental goals and maintaining operational standards.
• Act on behalf of the Executive Housekeeper when required.

Operations Management

• Monitor operational systems, room status, and maintenance requests.
• Resolve operational issues and implement corrective actions when needed.
• Oversee supplies, equipment, inventory, and cost controls.
• Ensure accurate linen, inventory, and ordering controls.

Team Development & Engagement

• Participate in recruitment, onboarding, training, and colleague development.
• Promote engagement through coaching, recognition, and team-building.

Safety & Compliance

• Promote safety awareness and emergency preparedness.

Qualifications & Experience

• Degree or diploma in Hospitality Management or a related field preferred.
• Six to eight years of experience in Public Area or Housekeeping operations within a large five-star hotel or resort.
• Minimum two to four years in a supervisory or managerial Rooms role.
• Experience in an integrated resort, gaming environment, or Forbes Travel Guide setting strongly preferred.

Skills & Competencies

• Proven leadership capability with strong skills in communication, organization, coaching, delegation, and team motivation.
• Advanced knowledge of cleaning standards, housekeeping procedures, textiles, product usage, chemical handling, and equipment care.
• Proficient in Public Area/Housekeeping management systems, including Opera and Microsoft Office.
• Demonstrated ability in operations management, workload planning, service quality control, and problem-solving.
• Fluency in English; additional languages are an advantage.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy.
• Healthcare package.
• Incentive programs and other employee benefits.