Senior Guest Relations Executive (Saudi National Talent) - Food & Beverage - Jumeirah The Red Sea

Role Overview

Senior Guest Relations Executive (Saudi National Talent) – Food & Beverage at Jumeirah The Red Sea, a property of Jumeirah Group.

Company Overview

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding. The brand operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences. The brand is synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Role Purpose

Deliver exceptional guest relations and hospitality at Food & Beverage outlets, ensuring every guest receives a warm welcome, seamless dining experience, and personalized service that reflects Jumeirah's commitment to excellence and the Heart of Jumeirah standards.

Key Responsibilities

Guest Welcome & Seating

• Man the hostess desk or door at all times to provide all guests with a friendly and prompt welcome upon arrival.
• Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating.
• Share guest names with relevant service staff immediately.

Reservations & Coordination

• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards.

VIP & Guest Service

• Escort VIP and regular guests and residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests.
• Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.

Qualifications & Experience

• High School diploma or Secondary education.
• 2–3 years of experience in guest service-related work in a 5-star hotel.
• Diploma or Degree in Hospitality Industry (desirable).
• Experience of working in an international capacity.
• Clear understanding of cultural differences showcasing trust and respect for everyone.

Additional Information

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within the global Jumeirah network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Healthcare and insurance benefits.
• Locally competitive salary and incentive structure.
• Locally relevant benefits as determined by the property.