وصف الوظيفة
Role Overview
Senior Field Service Engineer - GIS Specialist at Hitachi Energy Systems LLC, based in Abu Dhabi, United Arab Emirates. Full-time position, on-site.
Role Purpose
Deliver aftermarket services and maintenance support for High Voltage Gas Insulated Switchgears (132kV and above) to utility contractors in the UAE, encompassing preventive maintenance, upgrades, troubleshooting, warranty repairs, installation, and commissioning activities, while developing proactive services aligned with customer requirements.
Key Responsibilities
Installation & Commissioning
- Participate in planning and execution of installation and commissioning activities on-site.
- Execute design modifications for commissioning and provide annotations for as-built project documentation.
- Carry out installation, commissioning, extension, and maintenance services independently.
- Conduct pre-commissioning meetings and commissioning planning activities.
- Prepare commissioning documentation including FAT documentation, Site ITPs & ITRs, Method Statements, and Control programs.
- Support tendering by providing commissioning plans and time and cost estimation.
Technical Support & Troubleshooting
- Provide on-site or remote technical support for installation and commissioning of GIS and routine maintenance services.
- Identify technical problems and conduct analysis through remote or on-site activity across different service categories.
- Troubleshoot and resolve customer-reported issues, coordinating investigations and assisting in achieving equitable solutions.
Service Delivery & Documentation
- Create service reports, time sheets, and delivery notes endorsed by customers.
- Ensure all job documentation is available and brief service manager, head of department, or supervisor on expected on-site situation.
- Prepare tools, equipment, and parts needed for service jobs and understand the scope of work to be performed.
Customer & Stakeholder Management
- Act as representative of the Original Equipment Manufacturer during customer interactions.
- Establish long-term customer relationships by understanding customer requirements and applicable regulations.
- Respond immediately to customer issues and demonstrate in-depth technical service product and solutions knowledge.
- Recommend customers for immediate and future service requirements and provide feedback to Service Sales team.
- Effectively manage multifunctional interfaces including internal departments, feeder factories, service department, customers, and sub-suppliers.
Compliance & Quality Assurance
- Ensure compliance with safety regulations and industry standards.
- Maintain adherence to quality assurance requirements on Power Plant, Substation, Oil & Gas, or process industry sites.
- Continuously seek improvements to quality assurance practices.
- Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Live Hitachi Energy's core values of safety and integrity by taking responsibility for your own actions while caring for colleagues and the business.
Knowledge & Product Expertise
- Maintain strong knowledge of High Voltage Products Services and service portfolios.
- Demonstrate in-depth technical knowledge to promote product Life Cycle Management.
- Show personal leadership and maintain a teamwork environment to deliver assignments with a strong self-disciplined approach to ensure quality and accuracy of delivery.
Qualifications & Experience
- Bachelor's degree or Diploma in an engineering field.
- Minimum 10 years of overall experience, with 6–8 years in High Voltage Equipment installation, testing, commissioning, repair, and maintenance.
- Proven expertise in Transmission GIS Installation & Commissioning, including substation services and preventive maintenance.
- Solid understanding of switchgear testing and commissioning and other key substation apparatus.
- Experience across the full lifecycle of substation projects—tendering, engineering, and site commissioning.
- Certification in Hitachi Energy GIS products is a strong advantage.
Skills & Competencies
- Proficiency in computer applications.
- Strong interpersonal communication skills.
- Proficiency in both spoken and written English is required.
- Fluency in Arabic is a plus.
- Collaborative team player mindset.
- Customer-focused approach.
- Commitment to quality.
Additional Information
- Job ID: R0109423
- Date Posted: 2025-10-30
- Qualified individuals with a disability may request a reasonable accommodation if unable or limited in ability to use or access the Hitachi Energy career site as a result of disability. Request reasonable accommodations by completing a general inquiry form on the website with contact information and specific details about required accommodation.
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