Senior Field Service Engineer

Role Overview

Senior Analytical Service Engineer at Emerson, based in Qatar. This role delivers high-quality aftermarket services for Emerson's Measurement Solutions portfolio, supporting customers across the region through start-up, commissioning, maintenance, and lifecycle services for analytical systems and measurement products.

Company Overview

Emerson is a global leader in automation technology and software. Through deep domain expertise and a legacy of flawless execution, Emerson helps customers in critical industries such as life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. Emerson operates globally with a comprehensive portfolio of software and technology supporting digital transformation.

Role Purpose

To deliver safe, reliable operations and ensure customer satisfaction by combining strong technical expertise with a customer-focused mindset, while contributing to long-term customer relationships and service business growth across the region.

Key Responsibilities

Service Delivery & Technical Support

• Perform start-up, commissioning, troubleshooting, and repair activities for analytical systems and measurement products, including planning, execution, and customer reporting.
• Provide advanced technical support for maintenance of analytical systems such as gas analyzers, liquid analyzers, combustion analyzers, fire and gas detection systems, CEMS, gas chromatographs, and related measurement solutions.
• Execute field modifications and system upgrades independently or in collaboration with project teams, as required.

Site Assessment & Planning

• Conduct site surveys, walk-downs, and installed-base assessments to identify upgrade, optimization, and consulting opportunities.
• Contribute to long-term service agreement (LTSA/AMC) planning and execution in line with contractual scope and conditions.

Team Support & Development

• Support and guide field service engineers by sharing technical expertise, providing coaching, and assisting with escalated service issues.

Customer Relationship Management

• Build and maintain strong customer relationships to support customer satisfaction, loyalty, and growth of service revenue.

Performance & Compliance

• Track performance against agreed service metrics, analyze results, and support actions to achieve continuous improvement and operational excellence.
• Ensure consistent application of Emerson business processes, tools, and safety standards across all service activities.
• Adhere to Health, Safety & Environment policies as laid by the organization.

Qualifications & Experience

• Engineering background or equivalent practical experience in instrumentation, electronics, electrical, mechanical, or related disciplines.
• Experience supporting service, commissioning, or maintenance activities in industrial or process environments.
• Ability to work independently in the field while collaborating effectively with internal teams and customers.

Skills & Competencies

• Strong focus on safety, quality, and customer satisfaction.
• Persist in achieving objectives, even when faced with challenges or changing priorities.
• Communicate clearly and effectively across different settings and with diverse stakeholders.
• Collaborate openly, fostering teamwork and enabling others to succeed.
• Build trust through reliability, technical credibility, and a strong commitment to customer success.
• Proficiency in written and spoken English; additional languages are an advantage.
• Strong organizational skills and ability to prioritize work in a customer-facing environment.

Additional Information

Preferred Qualifications

• Experience supporting analytical systems, online analyzers, or measurement solutions in oil and gas, energy, or industrial applications.
• Exposure to commissioning, start-up, and lifecycle services for Emerson or comparable analytical products and systems.

Benefits & Workplace Culture

• Medical insurance plans, Employee Assistance Program, and tuition reimbursement.
• Employee resource groups and recognition programs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
• Work-life balance prioritized through flexible working arrangements.
• Training programs and initiatives for end-to-end development, from onboarding through senior leadership.
• Face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training opportunities.

Recruitment Note

No calls or agencies please.