Senior Director - Smart City & ICT Operations

Role Overview

Senior Director - Smart City & ICT Operations at Qiddiya Investment Company, based in Saudi Arabia. Qiddiya Investment Company is a Saudi investment and development company leading major entertainment, sports, culture, and urban development initiatives, including Qiddiya City and related ventures.

Company Overview

Qiddiya Investment Company is a Saudi investment and development company leading major entertainment, sports, culture, and urban development initiatives, including Qiddiya City and related ventures. As the organization advances large-scale urban development, technology and operational excellence play a central role in shaping connected, future-ready environments.

Role Purpose

Set the direction for city IT operations in a complex infrastructure setting and translate smart city ambition into dependable operational delivery. Work across senior stakeholders and operational partners to support resilient, integrated ICT operations that enable long-term city readiness.

Key Responsibilities

Strategy & Operations

• Develop and execute the city IT operations strategy for smart infrastructure readiness.
• Shape and apply operating models that support effective smart city operations.

Service Management

• Lead service operations across a complex smart city or large-scale infrastructure environment.
• Oversee incident and problem management while strengthening service governance.

Stakeholder Collaboration

• Work closely with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and execution.

Qualifications & Experience

• Degree in computer science, information systems, telecommunications, electrical engineering, or a similar transferable field.
• Extensive leadership experience leading ICT operations for a smart city, large real estate development, or another complex infrastructure environment.
• Proven experience leading service operations, including incident and problem management and service governance.
• Experience working effectively with city leadership, developers, contractors, utility providers, and ICT and operations teams.

Skills & Competencies

• Deep expertise in ICT infrastructure and IoT or OT platforms.
• Strong understanding of smart city operations models.