Senior Director - City Community Management (DEL 5)

Role Overview

Senior Director - City Community Management (DEL 5) at Qiddiya Investment Company, based in Saudi Arabia.

Company Overview

Qiddiya Investment Company is a Saudi holding and development company leading strategic investments and large-scale destination projects across entertainment, sports, culture, and urban development. The company works at the intersection of place-making and long-term development, shaping ambitious environments designed to bring communities together and create lasting value.

Role Purpose

Define how community experience is delivered across a complex, high-profile urban environment. Build strong relationships across diverse stakeholder groups and ensure community strategy supports the broader vision for destination development, operational excellence, and sustained engagement.

Key Responsibilities

Community Management & Compliance

• Lead city-wide community management to ensure community rules, standards, compliance requirements, and resident experience are consistently managed across City Ops assets.
• Lead development, implementation, and enforcement of the City Community Charter and related community rules.
• Oversee community compliance management, including violations, nuisance matters, noise, access requirements, and use of shared areas.
• Manage community-related requests and approvals, including alteration requests, shared area use, and compliance with community rules.

Stakeholder Management & Issue Resolution

• Coordinate with relevant internal functions on legal, ESG, finance, risk, and operational matters impacting community management.
• Manage community issue escalation and resolution, ensuring recurring issues are tracked and addressed with relevant stakeholders.

Continuous Improvement

• Identify community experience improvement opportunities to enhance livability, service quality, and overall community standards.

Qualifications & Experience

• 12+ years of experience leading community management across large-scale urban developments.
• Experience in community management, master community management, property management, asset management, or urban operations.
• Experience developing or implementing community charters, policies, standards, or operating procedures.

Skills & Competencies

• Strong understanding of community rules, governance frameworks, compliance monitoring, and issue resolution.
• Strong stakeholder management and conflict resolution skills.
• Strong reporting and problem-solving capabilities.