Senior Commercial Director

Role Overview

Senior Commercial Director at Four Seasons Hotels Qatar, based in Doha. This role encompasses commercial leadership for both Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl-Qatar.

Company Overview

Four Seasons is powered by its people—a collective of individuals committed to becoming better and treating each other with respect. The organization creates exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart, underpinned by world-class employee experience and company culture.

Four Seasons Hotel Doha is a seaside retreat in the heart of Qatar's vibrant capital, blending modern grandeur with timeless elegance and breathtaking views of the Arabian Gulf. Located in the business district and opened in 2005, the hotel features 237 guest rooms and 20 private, unbranded townhouse villas. It offers one of the region's most dynamic Food & Beverage operations with 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside extensive banquet and outside catering operations. Amenities include five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities. The hotel underwent extensive renovation in 2020, reinforcing its position as one of the Middle East's premier luxury destinations.

Role Purpose

To drive top-line results and commercial excellence across Sales, Marketing, Revenue Management, Reservations, Catering, and Public Relations for both Four Seasons Hotel Doha and Four Seasons Resort and Residences at The Pearl-Qatar. The Senior Commercial Director reports directly to the General Manager, serves on the Hotel Planning Committee, and leads all commercial functions with a clear focus on maximizing revenue, profitability, and market share while delivering exceptional service and Four Seasons brand standards.

Key Responsibilities

Leadership & Strategy

• Lead, coach, and develop a high-performing commercial team including Sales, Catering, Revenue Management, Reservations, Marketing, and Public Relations.
• Foster a dynamic, collaborative, and high-performance culture.
• Partner closely with the General Manager, Planning Committee, and Third Party partners to align hotel and resort business plan with revenue-generating strategies.
• Build trust with internal and external stakeholders including Ownership and Corporate leadership.
• Represent Four Seasons Qatar Hotels in commercial forums and maintain strong relationships within the Four Seasons network and the broader luxury hospitality sector.
• Travel as required to represent the organization.

Revenue Optimization

• Provide strategic guidance in terms of Revenue and Distribution.
• Develop and implement robust pricing and revenue strategies to maximize RevPAR and overall profitability.
• Ensure alignment across sales channels and consistent performance across key KPIs.
• Drive revenue accountability across all departments.

Sales & Business Development

• Oversee key account management and provide support for strategic partnerships.
• Lead the development and execution of sales strategies to optimize group, transient, and corporate segments.
• Approve sales travel budgets, review team performance, and set ambitious but achievable goals.
• Ensure effective deployment of resources across both properties to maximize market opportunities.

Marketing & Communications

• Develop and execute an integrated Annual Marketing Plan that supports brand positioning and commercial goals.
• Direct all digital and traditional marketing activities, including SEO, PPC, social media, content, and campaign strategy.
• Ensure both hotels maintain a compelling presence on Four Seasons platforms and across third-party channels.
• Monitor market trends and ensure both properties stay ahead of competitors in positioning, messaging, and customer engagement.

Public Relations & Brand

• Oversee the Public Relations strategy and initiatives with local agencies and corporate support.
• Champion a thoughtful and consistent brand voice across all channels.
• Lead the development of targeted campaigns and partnerships that drive awareness and preference in key feeder markets.

Qualifications & Experience

• Minimum three to five years' experience in a Commercial Director role within luxury hospitality.
• Proven track record in Sales, Marketing, and Revenue Management, preferably with Four Seasons or comparable luxury brands.
• Bachelor's degree in business, Marketing, or Hospitality Management preferred.

Skills & Competencies

• Exceptional leadership and communication skills, with the ability to influence, inspire, and deliver results.
• Strong financial and budget management acumen.
• Creative mindset with the ability to identify new opportunities and innovate within a structured brand environment.
• High degree of professional integrity and a hands-on, collaborative approach.
• Flexibility to travel to key markets as needed.

Additional Information

• Competitive Salary, wages, and a comprehensive benefits package tailored specifically for Planning Committee members.
• Excellent Learning and Development opportunities.
• Complimentary and discounted Stays and Services at Four Seasons Worldwide.
• Comprehensive Time off Package including Vacation, Sick and Holiday pay.
• Complimentary employee meals prepared by the Four Seasons Culinary Team.
• Complimentary Dry Cleaning and Laundry Services.