Senior Charge Nurse/Unit Manager-Tower A6 - Pediatrics Wing

Role Overview

Senior Charge Nurse/Unit Manager-Tower A6 - Pediatrics Wing at Sheikh Shakhbout Medical City (SSMC). This is a 24/7 operational leadership role responsible for a pediatric patient care unit.

Company Overview

Sheikh Shakhbout Medical City (SSMC) operates under a Department of Nursing with defined vision, mission, and values that guide clinical practice and organizational strategy.

Role Purpose

The Senior Charge Nurse/Unit Manager is accountable for implementing SSMC's vision, mission, and values within the pediatric unit. This role plans, directs, coordinates, and evaluates operational, fiscal, and personnel activities to ensure the provision of quality patient care 24 hours a day, 7 days a week. The role contributes to strategic planning, resource allocation, shared decision-making, and collaboration with operations and medical teams to ensure safe, efficient, and compassionate nursing care.

Key Responsibilities

Strategic Direction & Planning

• Assist and work in partnership with the nursing executive in setting strategic direction for the nursing/midwifery department.
• Collaborate with senior nursing leadership to ensure efficient healthcare delivery.
• Develop an operational plan including tactics that support and move the unit/department to accomplish the strategic plan.
• Use persuasion skills and oral and written skills effectively in presenting the strategic plan.
• Contribute to the wider organizational development needs as appropriate within the scope of practice.
• Develop and participate in project planning related to nursing practice or area of responsibility.

Assessment & Problem-Solving

• Collect comprehensive data pertinent to issues, situations or trends related to the assigned unit.
• Analyze assessment data to determine the issues, problems, or trends.
• Identify expected outcomes for a plan individualized to the situation.
• Develop and implement strategies and alternatives to attain expected outcomes.
• Perform clinical rounds to assess, identify problems, determine solutions and guide teams in the clinical and operational management of services.

Quality & Standards

• Adhere to the Standards of Practice for Nursing Administration within the Department of Nursing, assigned unit, and administrative and medical partnerships.
• Enhance the quality and effectiveness of nursing practice and the delivery of services.
• Integrate ethical provisions and research findings in all areas of practice.
• Evaluate the quality standards of nursing documentation and ensure compliance with organizational policy and standards.
• Accountable for the quality and effectiveness of nursing practice in assigned services to make improvements as required.
• Evaluate one's own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.
• Attain knowledge and competency that reflects current nursing practice.
• Maintain awareness of regulatory requirements and monitors to meet compliance.

Safety & Risk Management

• Maintain a safe environment for patients and staff.
• Consider factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services.
• Maintain patient and environmental risk assessments and documents corrective actions to improve patient outcomes as required.
• Responsible for minimizing exposure to incidents of infection/cross-infection of patients, staff, visitors, and the public.
• Ensure staff adheres to the infection control policies and procedures of the organization.
• Report incidents as appropriate that affect patient and staff safety.
• Facilitate reporting of incidents occurring within the Organization by proper coordination and facilitating corrective action taken.

Advocacy & Governance

• Advocate for the protections and rights of individuals, families, communities, populations, healthcare providers, nursing, and other professions especially related to health and safety.
• Advocate shared decision-making and implement the structure and processes for shared governance.
• Collaborate with all levels of nursing staff, interdisciplinary teams, executive leaders, and other stakeholders.
• Provide consultation to influence the identified plan, enhance the abilities of others, and effect change.

Human Resources & Leadership Development

• Demonstrate leadership skills in the development of human resources.
• Manage staff performance including annual evaluation, goal setting, performance development, crucial conversations, corrective action and disciplinary processes, and termination.
• Provide staff development including staff education, programming, and competency assessment.
• Develop the leadership capacity of staff through succession planning.
• Role model behaviors in leadership and serve as a mentor.
• Initiate action and report to the appropriate manager when staff behavior and/or performance does not meet professional standards.
• Facilitate effective interviewing skills and techniques when recruiting new staff.
• Demonstrate awareness of hiring policies and procedures and pertinent labor laws.
• Ensure development and implementation of new employee orientation.
• Develop individual leadership strengths including problem-solving, promoting shared leadership, and practicing reflection.

Stakeholder Management & Collaboration

• Collaborate with the dyad and triad partners from operations and medical team for the assigned unit to ensure smooth running of the unit.
• Coordinate multidisciplinary healthcare resources.
• Participate in committees and task forces that are interdisciplinary or interdepartmental; may be required to chair, co-chair, or lead such groups.
• Demonstrate understanding of organizational behaviors and application of skills essential in influencing nursing practice.
• Maintain an environment of fairness and supporting processes.

Financial Management & Resource Stewardship

• Be responsible for the total work unit budget.
• Accountable for the unit budget preparation, forecasting, workforce planning and overseeing operational issues.
• Forecast unit/work area revenue and expenditure and interpret financial information.
• Demonstrate understanding of the concepts related to capital budgeting.
• Demonstrate awareness of healthcare economics and financial stewardship that applies to patient care delivery including reimbursement, managed care, and key legislative initiatives at all levels.
• Manage effective and efficient utilization of human resources, consumables, and equipment.
• Ensure patient care areas have the necessary equipment, supplies, and staffing available for the delivery of safe and effective patient care.

Quality Improvement & Technology

• Facilitate application of quality improvement tools to improve unit and facility systems, processes, and services.
• Monitor and support the Organizational Key Performance Indicators and Clinical Indicators and reinforce corrective action to improve clinical service.
• Optimize the effect of informatics technology on patient care and delivery systems to reduce workload and use information systems to support business decisions.

Recruitment & Marketing

• Demonstrate understanding of institution's and departmental recruitment and marketing strategies.

Clinical Services & Education

• Employ strategies to foster health promotion, health teaching, and the provision of other educational services and resources and evaluate progress toward attainment of outcomes.

Reporting & Compliance

• Provide senior nursing leadership with clinical and administrative reports.
• Ensure that the nurse administrator receives appropriate and timely information necessary to fulfill the departmental and organization's strategic and operational plans.
• Oversee and work with teams for audit recommendations and be accountable for audit results and improvements.

Qualifications & Experience

Required Education

• Bachelor degree in Nursing, OR
• Degree in Nursing (minimum two years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia AND valid/current national license AND BLS certification.

Required Experience

• Not less than 10 years clinical experience in appropriate and relevant healthcare settings post qualification.
• Not less than 2 years in Senior Charge Nurse (S.C.N.) position, OR not less than 3 years in a Charge Nurse position.

Desired Education

• Master in Nursing or related clinical specialty, or Health Care Administration.

Desired Certifications

• Certificate of the postgraduate diploma in nursing or healthcare or administration field.

Desired Experience

• International accreditation experience.

Skills & Competencies

• Leadership and mentoring.
• Staff performance management and crucial conversations.
• Financial forecasting and budget management.
• Quality improvement and process optimization.
• Informatics and information systems.
• Multidisciplinary collaboration and stakeholder management.
• Problem-solving and strategic thinking.
• Shared decision-making and shared governance.
• Patient advocacy and safety promotion.
• Ethical decision-making.
• Oral and written communication.
• Project planning and management.
• Infection control and risk management.
• Healthcare economics awareness.

Additional Information

• This is a 24/7 operational role with responsibility for continuous unit management seven days a week.
• The role requires maintaining awareness of current professional practice standards, regulatory requirements, and organizational compliance.