Senior Charge Nurse/Unit Manager-Tower A-Ground - NICU Wing

Role Overview

Senior Charge Nurse/Unit Manager—Tower A, Ground, NICU Wing at Sheikh Shakhbout Medical City (SSMC).

Company Overview

SSMC's Department of Nursing operates 24 hours a day, 7 days a week across multiple patient care units. The organization emphasizes shared decision-making, ethical practice, quality improvement, and strategic alignment across nursing, operations, and medical teams.

Role Purpose

The nurse manager is accountable for implementing the vision, mission, and values of SSMC and the Department of Nursing within the assigned unit. The role plans, directs, coordinates, and evaluates operational, fiscal, and personnel activities to ensure the provision of quality, safe, and compassionate patient care 24 hours a day, 7 days a week, while contributing to organizational strategic planning and goals.

Key Responsibilities

Strategic Planning & Governance

• Partner with nursing executive to set strategic direction for the nursing/midwifery department.
• Collaborate with senior nursing leadership to ensure efficient healthcare delivery.
• Develop an operational plan including tactics that support and move the unit/department to accomplish the strategic plan.
• Use persuasion skills and oral and written skills effectively in presenting the strategic plan.
• Contribute to the wider organizational development needs as appropriate within the scope of practice.
• Adhere to the Standards of Practice for Nursing Administration within the Department of Nursing, assigned unit, and administrative and medical partnerships.

Clinical Assessment, Planning & Outcomes

• Collect comprehensive data pertinent to issues, situations, or trends related to the assigned unit.
• Analyze assessment data to determine the issues, problems, or trends.
• Identify expected outcomes for a plan individualized to the situation.
• Develop and implement strategies and alternatives to attain expected outcomes.
• Employ strategies to foster health promotion, health teaching, and the provision of other educational services and resources; evaluate progress toward attainment of outcomes.
• Integrate ethical provisions and research findings in all areas of practice.
• Perform clinical rounds to assess, identify problems, determine solutions, and guide teams in the clinical and operational management of services.

Quality & Safety

• Enhance the quality and effectiveness of nursing practice and the delivery of services.
• Maintain a safe environment for patients and staff.
• Facilitate application of quality improvement tools to improve unit and facility systems, processes, and services.
• Monitor and support the Organizational Key Performance Indicators and Clinical Indicators; reinforce corrective action to improve clinical service.
• Accountable for the quality and effectiveness of nursing practice in assigned services to make improvements as required.
• Evaluate the quality standards of nursing documentation; ensure compliance with organizational policy and standards.
• Maintain patient and environmental risk assessments; document corrective actions to improve patient outcomes as required.
• Consider factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services.

Infection Control & Risk Management

• Manage responsible minimization of exposure to incidents of infection/cross-infection of patients, staff, visitors, and the public.
• Ensure staff adheres to the infection control policies and procedures of the organization.
• Report incidents as appropriate that affect patient and staff safety.
• Facilitate reporting of incidents occurring within the Organization by proper coordination and facilitating corrective action taken.

Stakeholder & Interdisciplinary Collaboration

• Collaborate with all levels of nursing staff, interdisciplinary teams, executive leaders, and other stakeholders.
• Coordinate multidisciplinary healthcare resources.
• Collaborate with the dyad and triad partners from operations and medical team for the assigned unit to ensure smooth running of the unit.
• Provide consultation to influence the identified plan, enhance the abilities of others, and effect change.
• Participate in committees and task forces that are interdisciplinary or interdepartmental; may be required to chair, co-chair, or lead such groups.
• Advocate for the protections and rights of individuals, families, communities, populations, healthcare providers, nursing, and other professions, especially related to health and safety.

Human Resources Management & Leadership Development

• Demonstrate leadership skills in the development of human resources.
• Manage staff performance including annual evaluation, goal setting, performance development, crucial conversations, corrective action and disciplinary processes, and termination.
• Provide staff development including staff education, programming, and competency assessment.
• Develop the leadership capacity of staff through succession planning.
• Role model behaviors in leadership and serve as a mentor.
• Influence behaviors and manage relationships by maintaining an environment of fairness and supporting processes.
• Demonstrate understanding of the institution's and departmental recruitment and marketing strategies.
• Facilitate effective interviewing skills and techniques when recruiting new staff.
• Demonstrate awareness of hiring policies and procedures and pertinent labor laws.
• Ensure development and implementation of new employee orientation.
• Initiate action and report to the appropriate manager when staff behavior and/or performance does not meet professional standards.

Shared Governance & Decision-Making

• Promote shared decision-making on the unit level.
• Advocate shared decision-making and implement the structure and processes for shared governance.
• Develop individual leadership strengths including problem-solving, promoting shared leadership, and practicing reflection.

Financial & Budget Management

• Manage the total work unit budget.
• Demonstrate awareness of healthcare economics and financial stewardship that applies to patient care delivery, including reimbursement, managed care, and key legislative initiatives at all levels.
• Forecast unit/work area revenue and expenditure; interpret financial information.
• Demonstrate understanding of the concepts related to capital budgeting.
• Accountable for the unit budget preparation, forecasting, workforce planning, and overseeing operational issues.

Compliance, Regulation & Reporting

• Maintain awareness of regulatory requirements and monitor to meet compliance.
• Evaluate one's own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.
• Attain knowledge and competency that reflects current nursing practice.
• Ensure that the nurse administrator receives appropriate and timely information necessary to fulfill the departmental and organization's strategic and operational plans.
• Provide senior nursing leadership with clinical and administrative reports.
• Oversee and work with teams for audit recommendations; be accountable for audit results and improvements.

Operational & Resource Management

• Ensure patient care areas have the necessary equipment, supplies, and staffing available for the delivery of safe and effective patient care.
• Manage effective and efficient utilization of human resources, consumables, and equipment.
• Optimize the effect of informatics technology on patient care and delivery systems to reduce workload; use information systems to support business decisions.
• Demonstrate understanding of organizational behaviors and application of skills essential in influencing nursing practice.
• Develop and participate in project planning related to nursing practice or area of responsibility.

Qualifications & Experience

Education

• Bachelor degree in Nursing OR Degree in Nursing (minimum two years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia AND valid/current national license AND BLS.

Desired Education

• Master in Nursing or related clinical specialty, OR Health Care Administration.
• Certificate of a postgraduate diploma in Nursing, Healthcare, or administration field.

Experience Required

• Not less than 10 years clinical experience in appropriate and relevant healthcare settings post qualification.
• Not less than 2 years in Senior Charge Nurse (S.C.N.) position, OR not less than 3 years in a Charge Nurse position.

Experience Desired

• International accreditation experience.

Additional Information

• Full details are available on the employer's original posting.