Senior Charge Nurse/Unit Manager-Emergency Room

Role Overview

Senior Charge Nurse/Unit Manager—Emergency Room at Sheikh Shakhbout Medical City (SSMC).

Role Purpose

The nurse manager is accountable for implementing the vision, mission, and values of SSMC and the Department of Nursing within defined areas of practice. The role involves planning, directing, coordinating, and evaluating operational, fiscal, and personnel activities 24 hours a day, 7 days a week to ensure the provision of quality patient care, while contributing to the strategic planning process and organizational goals.

Key Responsibilities

Strategic Leadership & Planning

• Adhere to the Standards of Practice for Nursing Administration within the Department of Nursing, assigned unit, and administrative and medical partnerships.
• Assist and work in partnership with the nursing executive in setting the strategic direction for the nursing/midwifery department.
• Collaborate with senior nursing leadership to ensure efficient healthcare delivery.
• Develop an operational plan including tactics that support and move the unit/department to accomplish the strategic plan.
• Use persuasion skills and oral and written skills effectively in presenting the strategic plan.
• Participate in committees and task forces that are interdisciplinary or interdepartmental; may be required to chair, co-chair, or lead such groups.
• Contribute to the wider organizational development needs as appropriate within the scope of practice.

Clinical Assessment & Planning

• Collect comprehensive data pertinent to issues, situations, or trends related to the assigned unit.
• Analyze assessment data to determine the issues, problems, or trends.
• Identify expected outcomes for a plan individualized to the situation.
• Develop and implement strategies and alternatives to attain expected outcomes.
• Integrate ethical provisions and research findings in all areas of practice.
• Consider factors related to safety, effectiveness, cost, and impact on practice in the planning and delivery of nursing services.
• Perform clinical rounds to assess, identify problems, determine solutions, and guide teams in the clinical and operational management of services.

Collaboration & Coordination

• Coordinate multidisciplinary healthcare resources.
• Collaborate with all levels of nursing staff, interdisciplinary teams, executive leaders, and other stakeholders.
• Advocate for the protections and rights of individuals, families, communities, populations, healthcare providers, nursing, and other professions, especially related to health and safety.

Quality & Continuous Improvement

• Enhance the quality and effectiveness of nursing practice and the delivery of services.
• Provide consultation to influence the identified plan, enhance the abilities of others, and effect change.
• Employ strategies to foster health promotion, health teaching, and the provision of other educational services and resources, and evaluate progress toward attainment of outcomes.
• Facilitate application of quality improvement tools to improve unit and facility systems, processes, and services.
• Monitor and support the Organizational Key Performance Indicators and Clinical Indicators and reinforce corrective action to improve clinical service.
• Evaluate the quality standards of nursing documentation and ensure compliance with organizational policy and standards.
• Oversee and work with teams for audit recommendations and be accountable for audit results and improvements.

Human Resources Management

• Demonstrate leadership skills in the development of human resources.
• Manage staff performance including annual evaluation, goal setting, performance development, crucial conversations, corrective action and disciplinary processes, and termination.
• Provide staff development including staff education, programming, and competency assessment.
• Develop the leadership capacity of staff through succession planning.
• Role model behaviors in leadership and serve as a mentor.
• Initiate action and report to the appropriate manager when staff behavior and/or performance does not meet professional standards.
• Facilitate effective interviewing skills and techniques when recruiting new staff.
• Demonstrate awareness of hiring policies and procedures and pertinent labor laws.
• Ensure development and implementation of new employee orientation.
• Manage effective and efficient utilization of human resources, consumables, and equipment.

Governance & Shared Decision-Making

• Advocate for and implement shared decision-making and the structure and processes for shared governance.
• Influence behaviors and manage relationships by maintaining an environment of fairness and supporting processes.
• Develop individual leadership strengths including problem-solving, promoting shared leadership, and practicing reflection.

Financial & Operational Management

• Demonstrate awareness of healthcare economics and financial stewardship that applies to patient care delivery, including reimbursement, managed care, and key legislative initiatives at all levels.
• Forecast unit/work area revenue and expenditure and interpret financial information.
• Demonstrate understanding of the concepts related to capital budgeting.
• Demonstrate understanding of the institution's and departmental recruitment and marketing strategies.
• Ensure patient care areas have the necessary equipment, supplies, and staffing available for the delivery of safe and effective patient care.
• Prepare the unit budget, conduct workforce planning, and oversee operational issues.

Technology & Systems

• Optimize the effect of informatics technology on patient care and delivery systems to reduce workload and use information systems to support business decisions.
• Develop and participate in project planning related to nursing practice or area of responsibility.

Safety & Infection Control

• Maintain a safe environment for patients and staff.
• Maintain patient and environmental risk assessments and document corrective actions to improve patient outcomes as required.
• Minimize exposure to incidents of infection/cross-infection of patients, staff, visitors, and the public.
• Ensure staff adheres to the infection control policies and procedures of the organization.
• Report incidents as appropriate that affect patient and staff safety.

Professional Development & Regulatory Compliance

• Evaluate one's own nursing practice in relation to professional practice standards and guidelines, relevant statutes, rules, and regulations.
• Attain knowledge and competency that reflects current nursing practice.
• Maintain awareness of regulatory requirements and monitor to meet compliance.

Reporting & Communication

• Ensure that the nurse administrator receives appropriate and timely information necessary to fulfill the departmental and organization's strategic and operational plans.
• Facilitate reporting of incidents occurring within the organization by proper coordination and facilitating corrective action taken.
• Provide senior nursing leadership with clinical and administrative reports.
• Demonstrate understanding of organizational behaviors and application of skills essential in influencing nursing practice.

Qualifications & Experience

Education

• Bachelor degree in Nursing, OR
• Degree in Nursing (minimum two years course duration) AND Registration as a Registered Nurse from Canada, USA, UK, Ireland, South Africa, New Zealand, and Australia AND valid/current national license AND BLS.

Licensing & Certification

• Current Basic Life Support (BLS) certification.

Experience

• Not less than 10 years of clinical experience in appropriate and relevant healthcare settings post qualification.
• Not less than 2 years in Senior Charge Nurse (SCN) position, OR not less than 3 years in a Charge Nurse position.

Desired Qualifications

• Master in Nursing or related clinical specialty, or Health Care Administration.
• Certificate of the postgraduate diploma in Nursing, Healthcare, or Administration field.
• International accreditation experience.

Additional Information

The nurse manager is responsible for one or more patient care units based on unit/area complexity and size of the practice. The nurse manager's 24/7 practice advocates for and allocates available resources to promote efficient, effective, safe, and compassionate nursing care based on current standards of practice. The nurse manager is responsible for the total work unit budget and promotes shared decision-making on the unit level. The nurse manager collaborates with the dyad and triad partners from operations and medical team for the assigned unit to ensure smooth running of the unit.