Senior Case Manager

ADGM

📍 أبوظبي، الإمارات

💼 دوام كامل

🕒 نُشرت قبل شهرين

وصف الوظيفة

Role Overview

Senior Case Manager at Abu Dhabi Global Market Courts (ADGM Courts), Abu Dhabi. ADGM Courts are the common law courts of Abu Dhabi's International Financial Centre, hearing and determining civil and commercial claims and disputes falling within Article 13 of ADGM's Founding Law, Abu Dhabi Law No. 4 of 2013 (as amended by Law No. 12 of 2020).

Company Overview

ADGM Courts comprise a Court of First Instance and a Court of Appeal. The Court of First Instance hears and determines civil and commercial claims involving ADGM's entities and disputes which parties agree in their commercial contracts are to be submitted to ADGM Courts. The Court of Appeal hears appeals from judgments of the Court of First Instance.

Role Purpose

The Senior Case Manager plays a critical leadership role within ADGM Courts, overseeing the effective management of the Court's caseload while leading and developing a team of Case Managers. The role supervises registry operations, ensures consistent delivery of high-quality client services, and drives continuous improvement across systems, processes, and team performance. The Senior Case Manager acts as a senior point of contact for complex and escalated matters and contributes to strategic development of ADGM Courts through data-driven insights and operational enhancements.

Key Responsibilities

Case Management & Operations

Oversee case allocation across the team, ensuring balanced workloads and appropriate prioritisation.
Monitor case progress and quality, stepping in to resolve escalations and remove blockers.
Maintain oversight of case progression, ensuring timelines, quality standards, and KPIs are consistently met.
Review complex filings, procedural issues, and case developments, providing direction where required.
Ensure effective management of evidence, hearing bundles, and case documentation.
Oversee the day-to-day operations of ADGM Courts' eCourts Platform, ensuring efficiency, accuracy, and compliance.
Ensure all case handling complies with internal policies, legal frameworks, and regulatory requirements.
Ensure consistent application of ADGM Court Procedure Rules across all casework.

Team Leadership & Management

Lead, manage, and develop a team of Case Managers, ensuring high performance and accountability.
Allocate caseloads strategically, balancing workload, complexity, and team capability.
Conduct regular performance reviews, one-to-one meetings, and development planning.
Provide coaching, mentoring, and technical guidance to enhance team capability.
Foster a collaborative, professional, and high-performing team culture.
Identify resource gaps and support recruitment, onboarding, and training of new team members.

Stakeholder & Relationship Management

Act as a senior liaison for Judges, legal representatives, litigants, and internal stakeholders.
Manage escalations and resolve complex issues with sound judgment and professionalism.
Build and maintain strong relationships with the legal profession and ADGM stakeholders.
Oversee responses to stakeholder enquiries, ensuring consistency and professionalism.

Systems, Innovation & Continuous Improvement

Lead enhancements to the eCourts Platform in collaboration with IT teams.
Oversee testing, implementation, and optimisation of system upgrades and releases.
Identify trends, inefficiencies, and risks, and implement solutions to improve service delivery.
Drive the development and standardisation of templates, manuals, and processes.

Reporting, Strategy & Governance

Oversee preparation of dashboards, KPI reports, and management information.
Provide insights and recommendations to the Registrar and senior leadership.
Support strategic planning, budgeting, and performance tracking.
Contribute to business continuity planning, risk management, and compliance initiatives.

Qualifications & Experience

Bachelor's degree in law.
10–12+ years' experience in a law firm, court system, corporate legal or compliance department, or similar environment.
Demonstrated experience managing and leading a team is essential.
Proven experience overseeing complex casework and operational delivery.
Strong experience in driving process improvements and managing digital platforms.
Advanced IT and document management system expertise.

Skills & Competencies

Strong leadership and people management capability.
Excellent stakeholder management and influencing skills.
Exceptional organisational, analytical, and problem-solving abilities.
Advanced drafting and reporting skills.
Ability to operate at both strategic and operational levels.
High level of discretion, judgment, and professionalism.