وصف الوظيفة
Role Overview
Senior Associate – Salesforce Lead at Aldar Properties. This role manages day-to-day Salesforce platform operations, delivery pipeline, release discipline and platform health supporting the Group's commercial operations.
Role Purpose
Convert commercial platform strategy into delivered, adopted capability by managing the backlog, orchestrating the outsourced Solutions Factory, and protecting platform quality as Salesforce instances are consolidated across entities.
Key Responsibilities
Platform Delivery Leadership
- Lead Salesforce initiatives and enhancements end-to-end through the outsourced Solutions Factory model.
- Own the platform backlog: intake, prioritization with the Senior Vice President, specification, testing and release.
- Enforce disciplined release management across Salesforce environments.
Business Engagement
- Work with commercial business teams across the Group and subsidiaries to translate requirements into platform solutions.
- Manage delivery expectations and communicate progress transparently to business stakeholders.
Platform Standards & Quality
- Apply and enforce design and configuration standards defined with the Salesforce Practice Architect.
- Ensure quality of Solutions Factory output: code review discipline, test coverage and environment hygiene.
- Align all changes with Group architecture, security and integration standards.
Consolidation & Adoption
- Support the consolidation of fragmented Salesforce instances and capabilities into the standardized Group estate.
- Monitor platform health, license utilization and user adoption; act on gaps.
- Coordinate with Group Digital teams when digital products interact with Salesforce.
Operations Support
- Manage escalated incidents and service requests to resolution with Technology Operations and managed services.
- Protect the stability of commercial operations during releases and platform changes.
Qualifications & Experience
- Minimum 8+ years in Salesforce delivery roles, including leading delivery through partners or outsourced models.
- Bachelor's degree in a relevant field.
- Experience with Salesforce Sales and Service clouds and platform configuration.
- Release management, environment strategy and quality assurance on Salesforce.
- Multi-entity experience is an advantage.
Skills & Competencies
- Delivery-driven mindset; converts strategy into shipped, adopted capability.
- Firm on quality and release discipline, including with external delivery partners.
- Clear communicator with business stakeholders; translates platform detail into business terms.
- Works effectively in a triangle with the Practice Architect and the Solutions Factory.
- Salesforce certifications (Administrator, Platform App Builder or Architect track) are strongly preferred.
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