Senior Associate Investigations (Qatarization)

Role Overview

Senior Associate Investigations (Qatarization) at QNB, located in Doha, Qatar. This role sits within the Operations Division of QNB - Qatar.

Company Overview

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence extends through subsidiaries and associate companies to more than 31 countries across three continents, providing comprehensive advanced products and services. The organization employs more than 28,000 staff serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines. QNB holds credit ratings of A from Standard & Poor's, Aa3 from Moody's, and A+ from Fitch, and is recognized as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. QNB Group maintains an active community support program and sponsors various social, educational and sporting events.

Role Purpose

The incumbent will be responsible for timely attendance to outward and inward remittance investigations related to the Group's retail and corporate clientele. The role requires adherence to approved policies, procedures and related processes to ensure smooth working and minimum escalations due to negligence or non-prioritization.

Key Responsibilities

Shareholder & Financial

• Perform daily balancing of suspense and transit accounts used for processing outward and inward remittance requests.
• Notify the Supervisor Remittance of long outstanding transactions that have not yet been cleared to initiate timely follow-up and help avoid losses to the Group.
• Implement KPIs and best practices for the Senior Associate Investigations role.
• Perform daily checks on all received queries via SWIFT and email to ensure nothing is left unattended on a particular day.
• Act within the limits of powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.

Customer (Internal & External)

• Provide adequate and efficient remittance processing services to internal customers including QNB domestic branches to help them serve external customers more efficiently and increase external customer satisfaction levels.
• Assist customers with queries on bank products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments and units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationships with related departments and units to achieve the Group's objectives.
• Provide timely and accurate data to external and internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory)

• Adhere to established processes and controls, both automated and manual, to prevent and detect the transfer of funds to or from potentially suspect countries, banks, individuals and entities to ensure compliance with applicable anti-money laundering (AML) rules and regulations.
• Adhere to existing and approved policies and procedures pertaining to processing of outward and inward remittances and applicable QCB regulations.
• Constantly strive to reduce outstanding enquiries related to remittance transactions.
• Ensure all queries received during the day are attended to and that follow-up, escalations and clarifications are done accurately and in a timely manner.
• Identify any pending items and promptly attend to them on the following day.
• Ensure all open reconciliation items are attended to each day.
• Ensure all emails are accurately and timely responded to each day with escalations if required.
• Ensure all transactions done as a result of investigations are properly supported with documents and approvals.
• Maintain adequate documentation on each case with respect to the investigation process in line with policy, procedures and pertinent regulatory requirements.

Learning & Knowledge

• Possess knowledge of developments in fund transfer and SWIFT operations, including best practices, pertinent legal requirements and system advancements.
• Proactively identify areas for professional development and undertake development activities.
• Seek out opportunities to remain current with all developments in the professional field.

Qualifications & Experience

• Bachelor degree from a university with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology or related field of study.
• At least 2 years of relevant experience, preferably within a highly rated international bank.

Additional Information

Closing Date: 30-Dec-2026

Required documentation to attach with application

• Resume/CV
• QID (Front & Back)
• Passport
• Education Certificate
• Birth Certificate