Senior Associate, Community Management - Tilal Al Ghaf

Role Overview

Senior Associate, Community Management at Majid Al Futtaim Properties, based in Tilal Al Ghaf, UAE. This role oversees daily operations, financial and commercial performance, health, safety, sustainability, customer experience, and stakeholder coordination to ensure high service standards for community owners and residents.

Company Overview

Majid Al Futtaim is a regional market leader with a 27-year track record. The company employs over 45,000 diverse and talented colleagues guided by a shared Leadership Model, committed to creating great moments, spreading happiness, and building experiences that remain memorable.

Role Purpose

Deliver operational excellence and enhance customer trust, satisfaction, happiness, and overall community experience through proactive facilities and HSE management, timely service delivery, and administrative support that maintains high service standards.

Key Responsibilities

Operations & Facilities Management

• Oversee daily community operations and facilities management service providers.
• Conduct site inspections and audits to ensure maintenance, safety, and operational standards.
• Support day-to-day community operations and stakeholder needs.

Policy & Compliance

• Support the development of policies, procedures, KPIs, and compliance with regulatory requirements.
• Liaise with owners' committees, enforce community rules, and ensure regulatory compliance.

Customer Experience & Stakeholder Management

• Manage customer complaints and coordinate resolutions with relevant stakeholders.
• Support community events, campaigns, and engagement initiatives as required.

Administration & Financial Management

• Handle administrative tasks including reports, presentations, procurement, and service evaluations.
• Assist with budgets, service fee collections, project coordination, and operational transitions.

Qualifications & Experience

• Bachelor's degree in Business, Real Estate, Project Management, Facilities Management, or a related field.
• 3 years of experience in real estate or related service industries.
• M100 Essentials of Community Management Certification required.
• Knowledge of community management principles and operations.
• Understanding of facilities management and customer service practices.

Additional Information

• Work in a friendly environment where positive vibes and excitement about the future are shared across the organization.