Senior Analyst-HR Operations

Role Overview

Senior Analyst – HR Operations at Transguard Group, based in Dubai. The role supports the Business Unit through HR data analysis and reporting, translating insights into actionable requirements to support HR management, governance, and decision-making.

Role Purpose

Deliver Business Unit and organizational-level HR reports and maintain HR Power BI dashboards, ensuring accurate and timely information for HR and BU management. Provide quality control review of HR data for compliance with agreed KPIs, policies, SOPs, and SLAs.

Key Responsibilities

Financial

• Identify trends in HR Employee Relations issues—including employee lifecycle management, leave management, performance management, health and case management, and employee enquiries—to enhance employee experience and reduce replacement and recruitment costs.
• Monitor Business Unit leave practices including planning, approvals, and utilization to support workforce availability, improve consistency, and reduce operational costs.
• Analyse overall employee relations trends and case management effectiveness to strengthen policy application, improve decision-making, and drive cost efficiencies across recruitment, replacement, and operations.
• Track and report on HR Shared Services activities—including passport management, visa/immigration status, and flight coordination—to enhance operational visibility, support cost management, and mitigate workforce-related risks.

Customer

• Analyse Employee Relations data including disciplinary, attendance, incidents, and leave to provide actionable insights that support Business Units and employee experience.
• Monitor trends such as overstays, unauthorized absences, and idle terminations, identifying root causes and high-risk areas.
• Track ER case lifecycles and incident reporting, ensuring visibility of status, ageing, and timely closure.
• Deliver hub-specific dashboards and reports to support effective workforce decision-making by managers.
• Monitor SLA adherence for employee enquiries, highlighting delays and supporting service improvement.
• Produce BU and organizational reporting to support management and leadership decision-making on workforce trends and risks.

Process

• Consolidate and upload data from multiple systems, validating accuracy and completeness.
• Maintain and enhance Power BI dashboards, ensuring accurate, timely, and user-friendly reporting.
• Monitor dashboards to identify exceptions, overdue cases, and non-compliance.
• Track SLAs and service levels, highlighting performance gaps and improvement opportunities.
• Support standardization of metrics, reporting, and governance across HR hubs and Shared Services.
• Ensure data integrity across HR systems, including Oracle and EBS, through regular validation, reconciliation, and issue flagging.
• Support the correction of data inaccuracies in Oracle and EBS in partnership with HR Operations and system owners.

Innovation

• Continuously improve dashboards and reporting visuals to enhance usability and insight generation.
• Reduce manual reporting and processing through automation and dashboard-driven analytics.
• Support continuous improvement initiatives by translating data insights into practical interventions.

Qualifications & Experience

• Bachelor's degree in ICT, Computer Science, Data Analytics, or a related field.
• 3–5 years' experience in HR analytics or workforce reporting.
• Minimum EPT level 3.

Skills & Competencies

• Strong proficiency in Power BI.
• Advanced Excel.
• Ability to translate complex data into clear data outputs and summaries.