وصف الوظيفة
Role Overview
Senior Account Risk Manager at IFS. This is a global role responsible for driving resolution of strategic at-risk customer accounts across the global portfolio.
Company Overview
IFS is a $1.5 billion revenue company with 7,000+ employees on all continents. The company provides AI-driven enterprise software solutions that enable customers to perform at their best at the Moment of Service™. IFS is committed to internal AI adoption, diversity and inclusion, sustainability, and global impact.
Role Purpose
The Senior Account Risk Manager drives resolution of strategic at-risk customer accounts, ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver, this role leads cross-functional engagement to protect revenue, cash flow, customer retention, and profitability while delivering executive-level visibility and governance.
Key Responsibilities
Account Risk Management
- Own and drive resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
- Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
- Maintain accurate risk account records including exposure, root causes, mitigation plans, owners, and next steps.
Governance & Reporting
- Facilitate a regular global risk review cadence across all regions and business divisions.
- Monitor and report on risks impacting ARR, renewals, collections, churn, revenue realisation, and bad debt exposure.
- Develop executive dashboards and management reporting providing visibility into risk trends, exposure, accountability, and resolution progress.
Stakeholder Management & Accountability
- Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
- Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership teams to accelerate resolutions.
Process Optimization
- Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.
Qualifications & Experience
- Significant experience in the software industry in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
- Strong understanding of software business models including ARR, renewals, retention, implementation risks, and revenue realisation.
- Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
- Experience operating in a global matrix environment across multiple business units.
Skills & Competencies
- Excellent executive communication, presentation, and stakeholder management skills.
- Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
- Highly tech-savvy with experience in process automation, workflow optimisation, and systems integration.
- Strong project management, organisation, and follow-through skills.
- Persistent, resilient, results-driven mindset with the ability to act as the organisation's "bulldog" in driving accountability and closure.