وصف الوظيفة
Role Overview
Senior Account Manager – EEMEA at Collinson Group, based in Dubai, reporting to the Senior Account Director within the Commercial Department.
Company Overview
Collinson Group is a global leader in driving loyalty and engagement for many of the world's largest companies, predominantly through travel-related benefits within a market-leading digital travel ecosystem. The group operates across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance. With more than 25 years' experience, 28 global locations, and 1,800 employees, Collinson services over 800 clients in 170 countries and reaches over 400 million end consumers. Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, and HDFC. The flagship offering, Priority Pass, provides access to a network of over 1,500 lounges and travel experiences across 148 countries.
Role Purpose
As Senior Account Manager – EEMEA, you will manage and nurture relationships with one of Collinson's largest financial services clients, acting as the linchpin connecting the client with internal teams across Operations, Finance, Data, and Product. You will drive revenue, market share, and product adoption while delivering high-quality solutions that exceed expectations and align the client's strategic goals with Collinson's offerings.
Key Responsibilities
Strategic Commercial Growth
- Execute strategy and commercial growth for your client, driving their success and Collinson's revenue.
- Partner with Commercial and Marketing teams to identify opportunities, frame problems, and present compelling solutions.
- Relay client needs and market trends to product and technical teams, keeping insight into competitive environments and industry developments.
Account & Relationship Management
- Conduct regular account reviews, maintaining strong relationships with key stakeholders.
- Act as the go-to expert for operational and contractual aspects of Collinson's products.
- Serve as the day-to-day point of contact for global projects, aligning client expectations with operational capabilities.
- Develop a strategic understanding of the client's needs and position yourself as a trusted advisor.
Operational Delivery
- Ensure seamless delivery of products and troubleshoot any issues that arise.
- Monitor contractual compliance and address operational challenges proactively.
Qualifications & Experience
- Experience in product, account, or relationship management within EEMEA or international markets.
- Familiarity with the travel industry and financial services products.
- Awareness of technology and trends shaping the travel and financial services sectors.
- Russian or Turkish language competency is well valued.
Skills & Competencies
- Strong commercial acumen with deep understanding of competitive environments.
- Exceptional relationship-building skills and client-first mentality.
- Strategic mindset with ability to solve complex problems and manage change effectively.
- Collaborative approach and proactive attitude towards managing issues.
- High-quality work standards and commitment to delivering exceptional customer experiences.
Additional Information
- Hybrid work arrangement (work from home and office).
- 30 calendar days annual leave.
- Medical and life insurance.
- Maternity leave (90 days).
- Paternity leave (10 days).
- Discretionary bonus.
- Free Priority Pass membership (unlimited airport lounge access).