Senior Account Manager

Role Overview

Senior Account Manager at Nasoft, a recruitment firm placing candidates with a leading company specializing in Accounting and ERP Services, based in Kuwait.

Role Purpose

Manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams. The role requires a detail-oriented, client-focused professional with a strong accounting background to oversee multiple client accounts and drive accurate financial record-keeping.

Key Responsibilities

Client Relationship Management

• Manage and maintain strong, professional relationships with assigned clients.
• Act as the main point of contact for clients regarding account-related matters.
• Handle client inquiries related to invoices, payments, balances, and account statements.
• Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience.

Account Management & Reconciliation

• Monitor client accounts and ensure accurate and up-to-date financial records.
• Prepare, review, and track invoices and account statements.
• Perform account reconciliations and identify discrepancies when needed.
• Ensure all client transactions and account information are properly documented.

Collections & Payment Follow-up

• Follow up with clients on invoices, payments, outstanding balances, and collections.
• Follow up on overdue payments and maintain accurate records of collection activities.
• Coordinate with the Finance and Accounting teams to resolve payment and billing issues.

Reporting & Documentation

• Prepare regular account reports and provide updates on account status.
• Support the preparation of financial reports and account summaries when required.
• Maintain confidentiality and accuracy when handling client and financial information.

Issue Identification & Escalation

• Identify potential account issues and escalate them to the relevant team when necessary.

Qualifications & Experience

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2–3 years of relevant experience in Account Management, Accounting, Finance, or a similar role.
• Previous experience in a client-facing role.
• Experience working with international clients or handling accounts in different currencies.

Skills & Competencies

• Solid understanding of basic accounting principles.
• Good knowledge of invoicing, accounts receivable, collections, and account reconciliation.
• Strong communication and client relationship management skills.
• Excellent follow-up and organizational skills.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple accounts and priorities effectively.
• Strong negotiation and follow-up skills, particularly in payment collection.
• Proficiency in Microsoft Excel and accounting/ERP systems.
• Experience with CRM, ERP, or accounting software.
• Good command of English, both written and spoken.

Additional Information

• Working model: Onsite.
• Working location: Kuwait.
• Working days: 5 days per week.
• Working hours: 8 hours per day.
• Social Insurance provided.
• Medical Insurance provided.