Senior Account Manager

Role Overview

Senior Account Manager at NOV. This role serves as the primary focal point of contact for customers and is responsible for coordinating and overseeing day-to-day account activities across the complete operational cycle.

Role Purpose

Deliver strategic account management and operational coordination to maximize NOV revenue, profitability, and business growth while maintaining high levels of customer satisfaction through effective communication and cross-functional collaboration.

Key Responsibilities

Account Management & Customer Relations

• Serve as the primary customer focal point, maintaining strong relationships and ensuring timely response to customer requirements.
• Conduct regular customer meetings and follow up on open actions, upcoming requirements, projects, and operational priorities.
• Identify customer needs and develop technical and commercial solutions that add value to customer operations.
• Maximize NOV revenue, profitability, and business growth within the assigned account.

Order & Delivery Coordination

• Manage and follow up on daily customer activities, including inquiries, quotations, orders, deliveries, service requirements, and operational issues.
• Coordinate the complete order-to-delivery and service cycle, including equipment return to the shop for inspection, repair, maintenance, and redelivery.
• Prepare and follow up on quotations, RFQs, tenders, customer tickets, and service requests to ensure timely closure.

Forecasting & Pipeline Management

• Maintain accurate sales forecasts, opportunity pipelines, expected orders, deliveries, and revenue projections.
• Maintain accurate customer, opportunity, quotation, and activity information in CRM and relevant NOV systems.

Business Development

• Identify new business and cross-segment opportunities while monitoring competitor activities and market intelligence.

Internal Coordination

• Coordinate with Operations, Supply Chain, Service, Engineering, Finance, and other internal teams to meet customer commitments.
• Support invoice and payment follow-up and assist in resolving commercial or operational discrepancies.

Reporting & Compliance

• Provide management with regular updates on account activities, forecasts, opportunities, risks, and customer issues.
• Ensure compliance with NOV Ethics, Quality, HSE, and commercial requirements in all account activities.

Qualifications & Experience

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 8–10+ years of relevant experience in Oil & Gas, with strong exposure to sales, account management, operations, or customer service.
• Proven experience managing key customer accounts and developing long-term business relationships.
• Technical background in the Oil & Gas industry is highly preferred.
• Deep knowledge of drilling and directional drilling operations and technical understanding of drilling tools is preferred.
• Strong understanding of the full commercial and operational cycle, including quotations, orders, forecasting, delivery, service, and invoicing.

Skills & Competencies

• Demonstrated ability to identify business opportunities, grow revenue, and coordinate across multiple product lines and internal functions.
• Customer-focused mindset with a drive for results.
• Strong interpersonal, communication, and customer relationship management skills.
• Strong commercial awareness, negotiation, and problem-solving capabilities.
• Professional appearance with strong presentation and customer engagement skills.
• Effective planning, forecasting, prioritization, and daily follow-up skills.
• Ability to manage multiple customer requirements and work effectively under pressure.
• Strong teamwork and ability to coordinate across Sales, Operations, Supply Chain, Service, Engineering, and Finance.
• Proficiency in CRM, ERP, Microsoft Office, and relevant sales and reporting systems.
• Fluent in English and Arabic.
• Strong commitment to Ethics, Quality, HSE, and customer satisfaction.