Security Supervisor at Conrad Dubai

Role Overview

Security Supervisor at Conrad Dubai, Hilton. Based in Dubai.

Company Overview

Hilton is a global leader in hospitality that has welcomed more than 3 billion guests worldwide. The company operates an award-winning suite of world-class brands and has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Conrad Dubai upholds Hilton's commitment to delivering superior service and unforgettable experiences.

Role Purpose

As a Security Supervisor, you will create a safe and welcoming environment for every guest and team member through attentive leadership, sound judgement, and a reassuring presence. You protect the people and spaces that make each stay exceptional while delivering memorable hospitality experiences.

Key Responsibilities

Oversight and Patrols

• Maintain a discreet, reassuring presence across guest areas, back of house spaces, and the hotel perimeter.
• Oversee security patrols to identify and address risks while respecting guest privacy.

Emergency Response and Coordination

• Respond to medical emergencies, fire alarms, and security incidents with calm and care.
• Coordinate the security team's response to emergencies, prioritizing the safety and well-being of guests and team members.

Team Leadership

• Lead the security team by planning schedules and assigning duties.
• Coach Security Officers to deliver attentive, professional service at every point of contact.

Incident Investigation and Reporting

• Investigate security incidents by gathering facts and preserving relevant information.
• Prepare clear, accurate incident reports for management and follow-up.

Safety Promotion

• Work with hotel teams to promote safe practices and address safety concerns promptly.
• Keep emergency procedures familiar and effective across the organization.

Operational Support

• Step into Security Officer duties during busy periods or incidents, providing a composed and helpful presence.

Qualifications & Experience

• 3–5 years of experience in security operations, preferably in hospitality.
• Proven experience supervising a security team.
• Valid Security Industry Regulatory Agency (SIRA) certification required.
• Ability to speak Arabic required.

Skills & Competencies

• Familiarity with CCTV, access control, fire alarm systems, and current security equipment.
• Sound judgement and calm decision-making.
• Leadership and coaching ability.
• Integrity and accountability.
• Teamwork and collaboration.

Additional Information

• Travel perks: 110 nights of deeply discounted travel through the Go Hilton program, with room rates as low as $40 USD per night at world-class Hilton hotels.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Crisis Concierge support offering practical assistance and emotional care during times of loss.
• Mental health resources through the Care for All hub, including free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members in many countries.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.