Security Officer

Role Overview

Security Officer at IHG Hotels & Resorts. The role ensures the safety and security of the hotel property, guests, and colleagues at all times, maintaining a visible and proactive presence across the premises while supporting the delivery of True Hospitality by assisting guests courteously.

Role Purpose

Monitor activities, prevent incidents, and respond effectively to emergencies in line with IHG policies and local regulations. Contribute to a safe, welcoming, and secure environment across all hotel areas.

Key Responsibilities

Patrols & Access Control

• Conduct routine patrols of all hotel areas (public areas, back-of-house, accommodation, and perimeter) as per assigned schedule.
• Check and secure all access points, doors, and emergency exits.
• Verify colleague and visitor identification before granting access to restricted areas.
• Maintain a visible presence in lobby, entrances, and key operational areas.
• Ensure proper handling and control of keys, passes, and security equipment.

Monitoring & Surveillance

• Monitor CCTV screens continuously and report any irregularities immediately.
• Record all incidents, observations, and activities in the daily security logbook.
• Conduct locker room, cafeteria, and accommodation checks to ensure compliance with hotel policies.

Emergency Response

• Respond promptly to alarms, disturbances, or emergency calls.
• Perform routine checks on fire safety equipment (fire extinguishers, alarms, emergency lighting).
• Support crowd control during events, functions, and peak operational hours.

Guest & Colleague Support

• Assist guests with directions, basic inquiries, and support in a courteous and professional manner.
• Coordinate with other departments (Front Office, Housekeeping, Engineering) for any security-related concerns.

Shift Operations

• Follow handover procedures at the start and end of each shift, ensuring proper communication of ongoing issues.

Qualifications & Experience

• Previous experience in a Security, Loss Prevention, or similar role, preferably within a hotel environment.
• Basic knowledge of safety, security, and fire procedures.
• Physically fit and able to stand and patrol for extended periods.
• Ability to remain calm under pressure and respond effectively in emergency situations.
• High level of integrity, professionalism, and attention to detail.

Skills & Competencies

• Good communication skills in English; Arabic is an advantage.

Additional Information

• Competitive salary and benefits package.
• Duty meals and accommodation support where applicable.
• Excellent opportunities for career growth and internal transfers across IHG Hotels & Resorts global network.
• World-class learning and development through IHG University.
• Special employee rates and discounts across IHG hotels worldwide.
• Recognition programs and engagement initiatives.