Salon Manager

Role Overview

Salon Manager at Wynn Al Marjan Island, located in Ras Al Khaimah, UAE. The resort, set to open in 2027, will be the first integrated resort in the UAE, located 50 miles from Dubai International Airport.

Company Overview

Wynn Al Marjan Island will feature 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, beach club, multiple swimming and wading pools, a five-star spa, salon, shopping promenade, and celebrations and events center.

Role Purpose

Lead and oversee daily salon operations to ensure exceptional guest experiences, operational efficiency, and strong team performance. Report to the Director of Spa Operations and drive revenue in alignment with luxury hospitality standards while upholding Wynn's attention to detail, consistency, and service excellence.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop the salon team to deliver consistent, personalized luxury service.
• Ensure the Salon Team delivers Wynn Al Marjan Island's high standards of quality, service, and guest satisfaction in every aspect of the salon experience.

Operations & Quality Control

• Oversee the execution and completion of salon beauty and male grooming treatments and operations in accordance with established policies and procedures.
• Implement and monitor quality control mechanisms for salon operations, including treatments, guest service, cleanliness and hygiene, staff grooming and presentation, product use, and health and safety.
• Inspect the daily upkeep, maintenance, and hygiene of the salon environment, including the salon suite, ladies' beauty areas, and gentlemen's grooming area.
• Continuously improve health and safety standards.
• Ensure Forbes Travel Guide Five-Star service standards are consistently met.

Guest Experience & Personalization

• Ensure the special requests of regular, long-staying, and VIP guests are anticipated and followed up.
• Maintain and act on guest preference profiles to personalize the salon experience.
• Conduct salon and spa tours for guests upon request.

Revenue & Merchandising

• Implement and monitor merchandising plans for retail products to maximize sales.
• Ensure the accuracy of guests' accounts and payments against sales records.
• Control expenses and identify opportunities to generate additional revenue.
• Assist the Director in managing monthly revenue, payroll budget, and expenditure records.

Inventory & Procurement

• Maintain appropriate inventory levels of all professional and retail products and raise purchase orders for operational supplies.

Additional Responsibilities

• Undertake additional responsibilities as assigned by the Director of Spa Operations.

Qualifications & Experience

• Diploma or degree in Cosmetology, Hospitality, or Business Management.
• Minimum five years of salon or spa management experience, preferably in a luxury resort or hotel.
• Pre-opening experience is welcomed.
• Prior experience and training with Forbes Travel Guide standards is essential.

Skills & Competencies

• Strong leadership and team development skills.
• Excellent communication, organizational, and guest service abilities.
• Proficiency in salon booking and point-of-sale (POS) systems.
• Knowledge of salon products, treatments, and equipment.

Additional Information

• Salary paid in Dirhams (AED), the local currency of the UAE.
• Excellent leave policy, incentive programs, and other employee benefits.
• Willingness to work a flexible schedule, including evenings, weekends, and public holidays, consistent with a 24-hour resort operation.