Salesforce Technical Lead

Role Overview

Salesforce Technical Lead at Horizontal Digital, based in Riyadh or Jeddah, Kingdom of Saudi Arabia. You will own the technical delivery of a large-scale, integration-heavy Salesforce programme for a major enterprise client in the Kingdom.

Company Overview

Horizontal Digital is a digital consultancy that fuses strategy, data, design and technology to create websites, apps, portals and other experiences solving customer needs for ambitious companies. The company operates on five core values: Lock Arms (forging cross-departmental relationships), Show Hustle (anticipating opportunities and executing with excellence), Embrace Change (welcoming new technologies and philosophies), Elevate Empathy (understanding perspectives and holding itself accountable), and Never Settle (pushing past easy answers to arrive at bigger ideas).

Role Purpose

Lead the end-to-end technical delivery of a complex Salesforce implementation for a major enterprise client. Bridge development teams, project leadership and client stakeholders to ensure technical solutions align with business goals, budgets and timelines. Mentor developers, maintain code quality, and provide expert technical guidance throughout the implementation lifecycle.

Key Responsibilities

Solution Design & Architecture

• Own the technical delivery of Salesforce workstreams, from solution design through development and deployment to go-live.
• Lead technical discovery and design sessions with the client, turning business requirements into scalable Salesforce solutions and client-ready technical documentation.
• Drive the adoption of design patterns across integration and Apex-led development, enabling the team to build reusable and scalable components.
• Turn business requirements into technical solutions and scalable architectures.

Technical Leadership & Governance

• Give project teams and stakeholders guidance on the technical roadmap, architecture and platform.
• Own the development lifecycle, including technical plans, risks, dependencies, timelines and resourcing.
• Maintain technical documentation, knowledge transfer, code quality and development best practice.
• Act as a Salesforce technical adviser and subject-matter expert, supporting solution discussions, business development and complex technical challenges.

Team Leadership & Mentoring

• Lead and mentor a team of developers: delegate work, review deliverables, and uphold development quality and coding standards.
• Maintain code quality and development best practice across the team.

Stakeholder Management & Delivery

• Work closely with project managers, solution consultants and the client to keep technical delivery aligned with project goals, budgets, timelines and expectations.
• Act as the technical bridge between development teams, project leadership and client stakeholders.
• Confident leading technical discussions with senior client stakeholders and steering them towards the right solution.
• Contribute to business development and pre-sales discussions as a Salesforce subject-matter expert.

Execution & Continuous Improvement

• Drive agile/Scrum delivery and adjust technical plans as business and project needs change.
• Keep up to date with Salesforce platform capabilities, architecture patterns and emerging technologies.
• Leverage AI tools such as Claude Code across the delivery lifecycle to accelerate design and development, while analysing the impact of changes and ensuring they are safely validated and rolled out.

Qualifications & Experience

• 10+ years of consulting or technology experience, including 7+ years of Salesforce.
• Proven experience as a Technical Lead or Technical Architect on enterprise Salesforce implementations.
• Strong experience designing and delivering complex Salesforce solutions and integrations with third-party and client systems.
• Several successful Salesforce implementations delivered with agile/iterative methods.
• Experience leading technical design sessions, defining deliverables and producing technical documentation.
• Active Salesforce certifications, or willingness to earn relevant ones.
• Bachelor's degree or equivalent professional experience.
• Background in travel, aviation or hospitality programmes (nice to have).
• Previous delivery experience in Saudi Arabia or the wider GCC (nice to have).

Skills & Competencies

Technical Skills

• Hands-on experience building custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, integrations, web services and data migration.
• Strong understanding of Salesforce architecture, platform and governor limits, APIs, security, data and integration patterns.
• Experienced with Sales Cloud and Service Cloud, with exposure to Marketing Cloud, Experience Cloud and Data Cloud.
• Experience with MuleSoft.
• Comfortable across the full Salesforce implementation lifecycle, from discovery and architecture through development and deployment.
• Hands-on experience with Amadeus Digital Integration Hub (DIH), including its event and data model, topics and schemas (nice to have).
• Experience building on Kafka / Confluent event streaming, including consumer groups, Schema Registry and Avro/JSON serialisation (nice to have).
• Experience integrating with Amadeus Web Services and APIs (nice to have).
• Experience building data transformation and mapping logic, especially from nested JSON and EDIFACT into a canonical relational model (nice to have).

Leadership & Soft Skills

• Strong leadership, stakeholder management, analytical and problem-solving skills.
• Strong communicator who can turn complex technical concepts into clear business outcomes.
• Collaborative leader who enjoys mentoring teams while staying hands-on with the technology.
• Excellent written and verbal communication skills.
• Comfortable in a fast-paced consulting environment with changing priorities and ambiguity.

Languages

• Arabic language skills (nice to have).

Additional Information

Location & Travel

• Based in, or willing to relocate to, Riyadh or Jeddah, and willing to travel to client sites when needed.

Benefits (KSA)

• 22 days holiday.
• Comprehensive medical insurance plan for employee and spouse and children.
• Visa for employee and spouse and children.
• Flexible office times and working from home twice per week.
• Remote working from a place of your choice for 2 weeks a year.