وصف الوظيفة
Role Overview
Salesforce AI & Automation Associate at Kompetenza, an entry-level position supporting the development of AI-powered service and sales agents within customer self-service portals.
Company Overview
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. The company helps businesses streamline operations through AI-driven automation, Salesforce Service Cloud, and self-service portals, leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Purpose
This role supports the creation and deployment of AI-powered service and sales agents, automating workflows, integrating AI tools, and enhancing customer self-service experiences. The position is ideal for someone passionate about AI, automation, and customer service who is eager to learn quickly, work with clients, and mentor them throughout their AI adoption journey.
Key Responsibilities
AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
- Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
- Work with third-party AI and automation tools, including ChatGPT, NLP services, and RPA tools.
- Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
Customer Engagement & Mentorship
- Work directly with clients to understand their needs and guide them through the AI journey.
- Assist in training client teams on using AI-powered service and sales tools.
- Help design and implement custom AI solutions based on business requirements.
- Provide ongoing support and mentorship to customers at every stage of AI adoption.
Workflow & Process Optimization
- Assist in building and automating customer interactions using AI-driven tools.
- Support cross-platform AI integrations, including non-Salesforce automation solutions.
- Work with senior engineers to test, refine, and improve AI-powered service experiences.
Learning & Collaboration
- Stay updated on AI trends inside and outside the Salesforce ecosystem.
- Collaborate with sales, service, and technical teams to implement AI solutions.
- Participate in training sessions and mentorship programs to develop expertise in AI and automation.
Skills & Competencies
Technical Skills
- Basic understanding of Salesforce, with Service Cloud and AgentForce knowledge a plus.
- Some experience or coursework in AI, automation, or workflow tools.
- Interest in AI-powered customer service tools, chatbot development, and automation platforms.
- Familiarity with third-party AI platforms such as OpenAI, RPA tools, Google AI, and Azure AI is a plus.
- Eagerness to learn new technologies and work across multiple AI ecosystems.
Soft Skills
- Willingness to learn quickly and adapt to new AI technologies.
- Comfortable working directly with clients and providing AI mentorship.
- Excellent communication skills to explain AI-driven solutions to non-technical users.
- Problem-solving mindset with attention to detail and structured thinking.
- Curiosity and passion for AI, automation, and customer service improvement.
Additional Information
- Entry point into the AI & automation space with hands-on experience on real-world AI and automation projects.
- Opportunity to work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
- Customer-facing role with the opportunity to mentor businesses on AI adoption.
- Option to relocate to AI Centre of Competence in Dubai Q3-Q4 2025.
- Competitive salary with commission-based incentives.
- Global exposure working with enterprise clients across the UAE, UK, EU, and the US.
- Remote-friendly work environment with flexible working location and schedule.