Sales Team Lead

Role Overview

Sales Team Lead at Bayut | dubizzle, Dubai, UAE. You will lead the retention team to achieve seller retention and auction revenue targets, providing direction, guidance, and instruction to team members while creating business and people plans that reduce seller churn.

Company Overview

Bayut & dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE. As part of Dubizzle Group, alongside some of the strongest classified brands in the market, we serve more than 123 million monthly users across 5 brands. We are committed to delivering the best online search experience and connecting millions of users across the country.

Role Purpose

To lead and develop the retention team, ensuring they meet monthly retention targets and auction revenue objectives while reducing seller churn. You will provide coaching, create operational plans, monitor performance, and foster a professional environment that enables individual and team success.

Key Responsibilities

Team Leadership & Development

• Provide direction, guidance, and instruction to retention team members.
• Understand team members' strengths, address their weaknesses, and provide appropriate motivation.
• Provide coaching and training on retention techniques, objection handling, and the company's value proposition.
• Conduct regular one-to-one meetings with team members to track individual targets.
• Help evaluate team members.
• Provide a professional environment for team members.
• Develop teams with passion and commitment to people development.

Performance & Operations

• Develop operational plans to lead the retention team to achieve monthly retention targets.
• Monitor seller churn trends and retention performance across the team.
• Identify root causes of churn and recommend corrective action.
• Organize workflow, lead/call allocation, and work schedules across the retention team.
• Apply the company's policies related to employees' KPIs.
• Work with retention/performance dashboards and translate data into action plans.

Business Planning & Strategy

• Create business and people plans that reduce seller churn and help the company achieve its retention objectives.
• Understand seller/customer retention strategies, churn drivers, and quality assurance processes.

Stakeholder Management

• Communicate effectively with both upper management and team members to meet the company's goals.
• Manage and lead the retention team assigned, including cross-team coordination where multiple sub-teams are involved.
• Lead and manage multiple sub-teams simultaneously.
• Handle employee complaints and inquiries.

Qualifications & Experience

• University degree.
• 2–3 years of experience within a call centre or sales environment, ideally including retention, collections, or sales.
• 1–2 years of team management experience, ideally leading a retention, collections, or sales team.

Skills & Competencies

• Basic knowledge of computers.
• Understanding of call centre operations, workflows, and performance metrics.
• Familiarity with CRM and reporting tools used to track retention performance and auction revenue.
• Excellent written and verbal communication skills in Arabic and English.
• Strong coaching and people-development skills through call listening and quality feedback.
• Excellent leadership and communication skills.
• Awareness of conflict resolution and handling customer complaints effectively.
• Strong customer service attitude and work ethic.
• Creative thinking.
• Drive for success.
• Hard working with willingness to go above and beyond to deliver.
• Energetic and motivated individual.

Additional Information

• Available 6 days a week.
• Flexible with working hours.
• Competitive tax-free salary.
• Comprehensive health insurance.
• Annual air ticket allowance.
• Employee discounts at multiple vendors across the Emirates.
• Rewards & recognitions.
• Learning & development opportunities.
• Fast-paced, high-performing team environment.
• Multicultural environment with over 60 different nationalities.
• Equal opportunity employer committed to diversity and an inclusive environment for all employees.