وصف الوظيفة
Role Overview
Sales Support Supervisor at alfanar Electric, headquartered in Riyadh, Saudi Arabia.
Company Overview
alfanar is a construction and manufacturing business headquartered in Riyadh, Saudi Arabia, operating across the Middle East and other countries. The company operates three main divisions: alfanar electric, alfanar Construction, and alfanar Building Systems. alfanar electric is the industrial arm, manufacturing low, medium, and high voltage electrical construction products with operations in Riyadh and Jubail (Saudi Arabia), Dubai (UAE), and London (UK). A development and engineering center is located in Chennai, India. The center of alfanar's industrial activities is alfanar Industrial Complex, situated in the Third Industrial Zone on Al-Kharj Road in Riyadh, spanning 700,000 square meters with comprehensive infrastructure including a data and communication center and commercial zone.
Role Purpose
Establish and maintain sales support protocols, processes, and policies; design reward systems and ensure alignment with marketing activities. Manage CRM systems, coordinate gift distribution, collaborate with cross-functional teams, and analyze data to enhance sales strategies and decision-making.
Key Responsibilities
Sales Support Operations
- Oversee the establishment and maintenance of protocols, processes, policies, and procedures for sales support.
- Design a reward system and define the scope of business.
- Ensure alignment with the marketing team's activities.
- Manage the Customer Relationship Management (C4C) system.
- Develop plans for the distribution of gifts.
- Collaborate with research and customer service teams.
- Analyze deals, competitors, and individual customer data.
Satellite Images Management
- Collaborate with GEO marketing supervisors to set the annual plan.
- Manage approvals for the satellite images plan and budget.
- Monitor market changes to provide support for management decision-making.
Surveys and Market Analysis
- Conduct study, development, publication, and reporting of surveys through the C4C platform for the team.
- Perform analysis and provide recommendations based on survey findings.
- Continuously cross-reference market share data with sales outcomes and satellite data.
People Management
- Recruit, recognize, and cultivate high performers and expose them to create a robust second line of management.
- Recognize low performers and guide them to improve or release them.
- Treat subordinates equally without discrimination.
- Use performance-based assessment criteria that lead to planned results.
- Ensure availability of delegation of authority matrix with sufficient delegations as per company policy.
Accountability and Delivery
- Take full responsibility for operations as per the job description and required deliverables, considering general company guidelines.
- Anticipate problems and take proactive steps to prevent them.
- Make necessary and proper timely decisions.
- Deliver required results in a timely manner with required quality and cost.
- Make a tangible difference to the area of operation and exceed business expectations.
Business Planning and Performance
- Transform corporate goals into business plans.
- Plan, follow-up, and execute annual and development plans.
- Monitor plan performance and initiate action to strengthen results and take corrective action accordingly.
- Provide periodic work progress reports.
- Monitor and control budgets and expenses to achieve optimum cost efficiency.
Organizational Development
- Develop the organizational structure according to current requirements while considering future and development plans.
- Ensure availability of job descriptions for all job roles and deployment.
Business Process Improvements
- Develop and coordinate well-defined written systems, policies, and procedures and seek automation opportunities.
- Navigate through IT solutions relevant to the job and business.
- Promote automated systems and their full use to spread automation culture.
Quality and Compliance
- Act as a quality champion, recognizing quality as alfanar's prime competitive advantage.
- Adapt to new and alternative techniques, technologies, management structures, and business models.
- Ensure a safe, secure, and legal work environment as per standard regulations.
Qualifications & Experience
- Bachelor Degree in Electrical Engineering or Business Management.
- 4 to 6 years of work experience.
Skills & Competencies
- Sales Fundamentals, Calls, Closings.
- Sales Presentations.
- Sales Promotions.
- Sales Tools.
- Salesmanship.