Sales Support Specialist - MEA

Role Overview

Sales Support Specialist - MEA with Johnson Controls, based in the MEA region. This role supports order execution, backlog control, shipment coordination, and escalation handling across the Middle East and Africa region.

Role Purpose

You will play a key operational role in keeping customer orders moving through the full execution cycle by managing priorities, following up on blockers, and maintaining accurate visibility across orders and shipments to support monthly, quarterly, and annual revenue goals.

Key Responsibilities

Order Execution & Revenue Management

• Drive monthly, quarterly, and annual revenue targets through effective order execution and backlog management.
• Prioritize open orders based on revenue impact, customer commitments, and delivery requirements.
• Maintain accurate revenue, backlog, shipment, and supply chain reports to support business visibility and decision-making.

Backlog & Delivery Monitoring

• Monitor delivery dates, open backlog, and at-risk orders to identify delays early.
• Own the order flow with accountability, keeping customers, internal teams, and revenue commitments aligned.

Shipment Coordination

• Coordinate with factories, planning teams, logistics providers, and freight forwarders to support outbound shipments and delivery performance.
• Track shipment progress, export documentation, and shipment-related issues through to completion.
• Stay close to operations by working directly with factories, logistics partners, and stakeholders to remove obstacles quickly.

Escalation & Issue Resolution

• Identify and escalate order, credit, and payment issues that may affect shipment release or revenue recognition.
• Partner with Sales Managers, Collections, and other stakeholders to remove blockers and support recovery plans for high-priority orders.
• Work proactively by spotting risks early, raising issues clearly, and following through until they are resolved.

Data & Analytics

• Use ERP data, Excel, and reporting insights to track progress, improve accuracy, and support better decisions.

Stakeholder Collaboration

• Collaborate across teams with candor, trust, and a shared focus on delivery, revenue, and customer commitments.

Qualifications & Experience

• 2 to 3 years of experience in order management, supply chain, logistics, operations, or a similar support role.
• Knowledge of international shipping, freight forwarding, export shipments, import shipments, and Incoterms.
• Experience using ERP systems such as JDE, SAP, or similar platforms.

Skills & Competencies

• Strong Excel and analytical skills, with the ability to work accurately with revenue, backlog, and shipment data.
• Clear communication and stakeholder management skills across Sales, Collections, factories, and logistics teams.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
• Power BI experience.