وصف الوظيفة
Role Overview
Sales Support Officer at Etihad Airways, Abu Dhabi, UAE. UAE Nationals only.
Company Overview
Etihad Airways is the UAE's national airline, operating from its hub in Abu Dhabi and connecting people across continents and cultures. The airline is executing its "Journey 2030" ambition to double its fleet, expand its network, and grow its people for a new era of excellence.
Role Purpose
The Sales Support Officer plays a key role in supporting the day-to-day activities of the sales function by providing administrative, customer service, and operational support. The role ensures accurate customer and sales data management, processes transactions, responds to customer inquiries, and prepares reports to maintain efficient sales operations and a high standard of customer service.
Key Responsibilities
Customer Service & Inquiry Management
- Respond to customer inquiries regarding Etihad products and services in a timely and professional manner.
Sales Operations & Transaction Processing
- Process sales transactions and maintain accurate sales records in line with company policies and procedures.
- Process sales orders, ensuring correct products, pricing, and discount levels are applied.
- Ensure accuracy, compliance, and efficiency across all sales support activities.
Data & Information Management
- Update and maintain customer information and master data within company systems.
- Manage and maintain promotional, pricing, and sales information to ensure accuracy.
- Provide sales teams with relevant customer and transaction information to support effective account management.
Reporting & Analytics
- Prepare and distribute regular sales and operational reports.
Qualifications & Experience
- Minimum High School Certificate or higher qualification (Vocational Certificate, Bachelor's Degree, or Master's Degree).
- Previous experience in customer service, sales support, administration, ticketing, or a related field is preferred.
- Experience working with customer records, data entry, or transaction processing is advantageous.
Skills & Competencies
- Strong customer service orientation.
- Excellent attention to detail and accuracy.
- Good organizational and administrative skills.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Ability to manage multiple priorities and meet deadlines.
- Team-oriented mindset with strong interpersonal skills.
- Basic analytical and reporting capabilities.
Additional Information
- UAE Nationals only will be reviewed for this role.
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