وصف الوظيفة
Role Overview
Sales Specialist at Aofgroup. The role is responsible for managing and developing the company's franchise operations, ensuring franchisees comply with company standards, achieve business targets, and maintain consistent brand quality across all locations.
Role Purpose
Manage and develop franchise operations by building strong relationships with franchisees, monitoring their performance against operational and financial targets, ensuring compliance with brand standards, and identifying opportunities for business expansion and growth.
Key Responsibilities
Franchisee Relationship Management
- Manage and maintain strong relationships with franchisees.
- Act as the main point of contact between the company and franchise partners.
- Support negotiations and commercial discussions with franchise partners when required.
Performance Monitoring & Compliance
- Monitor franchisee performance against operational, financial, and business targets.
- Ensure franchise locations comply with brand standards, policies, and procedures.
- Conduct regular performance reviews and follow up on improvement plans.
- Review sales, operational, and customer performance and provide recommendations.
- Ensure franchisees maintain the required food quality, service, and customer experience standards.
Operational Support & Development
- Coordinate with Operations, Marketing, Finance, and other departments to support franchisees.
- Support franchisees during new branch openings and operational launches.
- Address franchisee issues and resolve operational challenges in coordination with relevant departments.
Business Development & Growth
- Identify business opportunities and support franchise expansion.
- Monitor market trends and competitor activities to identify opportunities for growth.
Reporting
- Prepare regular reports on franchise performance and business development.
Qualifications & Experience
- Bachelor's degree in Business Administration, Hospitality, Marketing, or a related field.
- 3–5 years of experience in franchise management, restaurant operations, business development, or a related field.
- Experience in the F&B or restaurant industry is preferred.
Skills & Competencies
- Strong understanding of franchise operations and commercial performance.
- Strong communication, negotiation, and relationship-management skills.
- Ability to analyze business and operational performance.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple franchise partners and locations.
- Good command of English and Arabic.
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