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Role Overview
Sales Operations Executive - Inside Sales at Bayut | dubizzle, located in the UAE across the seven emirates.
Company Overview
Bayut & dubizzle are iconic, homegrown brands with a strong presence across the seven emirates in the UAE, connecting millions of users across the country. As part of Dubizzle Group, the organization operates alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, there are more than 123 million monthly users who trust the platform.
Role Purpose
Support, enable, and drive the sales teams to sell better, faster, and more efficiently through strategically implemented tools and engagement techniques. Serve as a key operational point of contact for clients and a key support resource for account managers.
Key Responsibilities
Lead Management
- Maintain and manage sales databases by taking ownership of documentation.
- Verify existing pools and assign clients to Account Managers based on location and language preferences as per rotations.
- Maintain, update, and edit client information.
- Assist with supporting new business onboarding through account set-up and going live.
- Provide operational support and point of contact assistance to clients.
- Monitor and report on credit utilisation for account managers.
- Manage failed payments, contract activations and cancellations, and client documentation.
Business Enablement
- Support onboarding and educating new and current account managers.
- Set up methodologies and processes on an ongoing basis.
- Share reporting on operational performance to provide insights to streamline processes.
- Utilise all business tools made available, such as Sales CRM, Learning Management System, and Product updates.
- Provide Sales and Account Managers with appropriate insight into issues and opportunities associated with their accounts.
- Work with the sales team to improve the sales process and help close more sales opportunities.
- Collect and examine data to create coherent, intelligent reports.
- Present reports to the team and management.
- Provide actionable insights to guide the sales and marketing teams.
- Use performance data to pinpoint gaps in knowledge or skills of the sales team.
Technical Support and Operations Support
- Serve as the sales team's liaison to the Sales Operations and Operations teams to gather feedback and report issues.
- Liaise with relevant teams for features and value-added services for effective execution.
Qualifications & Experience
- Minimum of secondary education; Bachelor's degree preferred.
- 1 to 3 years of experience in Sales Operations or Sales enabler position.
- Experience in e-commerce, classified space, or pricing strategy is a must.
- Account management experience.
- Knowledge of CRM software.
- Current knowledge of real estate industry trends and regulations.
Skills & Competencies
- Proficiency in Excel is preferred.
- Excellent communication skills.
- Background in customer service or sales.
- Experience working closely with diverse groups of people.
- Strong problem-solving skills.
- Self-starter and great team player.
- Accuracy and attention to detail.
- Ability to multitask, work in a fast-paced environment, and meet deadlines.
- Ability to work under pressure and establish priorities.
Additional Information
- Fast-paced, high-performing team environment.
- Multicultural environment with over 60 different nationalities.
- Competitive tax-free salary.
- Comprehensive health insurance.
- Annual air ticket allowance.
- Employee discounts at multiple vendors across the emirates.
- Rewards and recognition programs.
- Learning and development opportunities.
- Equal opportunity employer committed to diversity and inclusion.