Sales Officer

Role Overview

Sales Officer at Emirates NBD. This is a talent pool position for expressions of interest from qualified candidates for potential future opportunities.

Role Purpose

The Sales Officer is responsible for meeting individual sales targets through proactive outbound customer interactions within the contact center. The role focuses on promoting and cross-selling the bank's products and services to achieve assigned sales targets while delivering superior customer experience and building long-term customer relationships.

Key Responsibilities

Sales & Target Achievement

• Conduct outbound calls to prospective and existing customers to promote the bank's products including credit cards, personal loans, accounts, and Takaful.
• Achieve or exceed monthly and quarterly sales targets for assigned products.
• Maintain high levels of call productivity, lead conversion, and pipeline management.

Customer Experience & Service Delivery

• Guide customers throughout the application process, ensuring a smooth and positive experience.
• Liaise with customers post-application completion, if required, to complete the customer journey.

Compliance & Quality

• Ensure compliance with all bank policies, scripts, and quality assurance standards during every interaction.
• Ensure all activities are conducted in compliance with regulatory requirements, internal policies, and quality standards.

Operations & Process Management

• Accurately record customer information, sales details, and call outcomes in CRM.
• Coordinate with the fulfillment and processing teams to ensure timely and accurate case completion.

Development & Performance

• Participate in sales training, huddles, and coaching sessions to enhance performance.
• Proactively seek to improve skills, product knowledge, and sales techniques.

Qualifications & Experience

• High School diploma or bachelor's degree.
• Banking sales or customer service experience required.

Skills & Competencies

• Effective communication.
• Sales orientation and target achievement.

Additional Information

• Monthly incentives based on KPIs achieved.
• Centralized transportation based on location.
• One-year renewable vendor contract.