وصف الوظيفة
Role Overview
Sales Manager at voco Muscat Al Mouj, a property of IHG Hotels and Resorts, located in Muscat, Oman.
Role Purpose
The Sales Manager drives revenue through proactive sales efforts, relationship building, and market development. This role manages a portfolio of corporate, MICE, government, or leisure accounts and is key to achieving revenue goals while maintaining the hotel's brand presence in local and international markets in line with IHG standards.
Key Responsibilities
Revenue & Sales Strategy
- Develop and implement sales strategies to achieve revenue targets across assigned market segments.
- Achieve monthly, quarterly, and annual individual and team targets as set by the Director of Sales & Marketing.
Business Development & Client Management
- Actively source and maintain relationships with existing and potential clients to generate business opportunities.
- Conduct client visits, sales calls, site inspections, and participate in industry events to promote the hotel's offerings.
- Handle customer inquiries promptly and professionally, ensuring customer satisfaction and loyalty.
- Demonstrate ability to develop and close business across various segments including Corporate, Government, MICE, and Leisure.
Sales Materials & Proposals
- Prepare and deliver proposals, contracts, and presentations tailored to client requirements.
Market Intelligence
- Maintain up-to-date knowledge of market trends, competitor activities, and customer behaviours.
Cross-functional Collaboration
- Collaborate with the Revenue and Marketing teams to develop promotional packages, campaigns, and pricing strategies.
Sales Administration & Systems
- Accurately maintain sales reports, client databases such as Delphi and Opera Sales & Catering, and sales activity logs.
Team Development & Compliance
- Support the development of junior sales team members and share best practices across the department.
- Ensure all activities comply with IHG policies, local regulations, and brand standards.
Qualifications & Experience
- Bachelor's degree in Business, Hospitality, Sales, or a related field.
- Minimum 3–5 years of proven sales experience in a 4- or 5-star hotel environment.
- Strong understanding of the Muscat/Oman hospitality market and key feeder markets.
Skills & Competencies
- Excellent communication, presentation, and negotiation skills.
- Proficient in MS Office and hotel sales systems including Opera, Delphi, and IHG-specific platforms.
Additional Information
The Sales Manager at voco embodies the hotel's Service Style, which is based around the concept of hosting. All staff play the role of Host for guests, delivering the brand promise of "Reliably Different" through three core Service Behaviours: Be Thoughtful, Be Natural, and Make It Memorable. The role requires a strategic, motivated, and results-driven individual who is empowered to take responsibility for ensuring things are done well and proud to deliver a Reliably Different experience.