Sales Manager- Mice & Corporate

Role Overview

Sales Manager – MICE & Corporate at Marriott International. This role is responsible for proactively soliciting and handling sales opportunities while ensuring business is properly and timely transitioned for service delivery. The position focuses on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals.

Company Overview

Marriott International is an equal opportunity employer committed to non-discrimination and fostering an environment where the unique backgrounds of associates are valued and celebrated. The Autograph Collection is a growing portfolio of four and five-star independent hotels, each offering unique and memorable experiences. The brand targets The Individualist – a traveler who selects hotels based on quality, originality, bold character, and unique experiences suited to their individual sense of style and adventure.

Role Purpose

Lead MICE and corporate sales development by building and maintaining strategic customer relationships, identifying new revenue opportunities, and ensuring seamless coordination between sales efforts and event delivery. Drive location revenue goals through market intelligence, customer understanding, and exceptional service execution.

Key Responsibilities

Sales Development & Opportunity Management

• Proactively solicit and handle sales opportunities aligned with personal and location revenue goals.
• Participate in sales calls with members of the sales team to acquire new business and close on opportunities.
• Identify new business that achieves personal and location revenue goals.
• Close the best opportunities for the location based on market conditions and location needs.

Relationship Building

• Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, and related activities.
• Develop relationships within the community to strengthen and expand customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.

Sales Operations & Execution

• Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Provide accurate, complete, and effective turnover to Event Management.

Market Analysis & Strategy

• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand dynamics.
• Know how to sell against competitive market conditions.
• Gain understanding of the location's primary target customer and service expectations.
• Serve customers by understanding their business, business issues, and concerns to offer better business solutions.

Customer Service & Loyalty

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service customers to grow share of the account.
• Execute and support the company's customer service standards.
• Provide excellent customer service consistent with the daily service basics of the company.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.

Qualifications & Experience

• Two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with three years of experience in sales and marketing or related professional area; OR four-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with one year of experience in sales and marketing or related professional area.

Additional Information

Marriott International is committed to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where unique backgrounds are valued and celebrated and commits to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.