وصف الوظيفة
Role Overview
Sales Manager at Marriott International. The position is accountable for proactively soliciting and handling sales opportunities, ensuring business is turned over properly and in a timely fashion for proper service delivery, and assisting in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. The role requires achievement of personal sales goals.
Role Purpose
Build and maintain long-term, value-based customer relationships that generate sales opportunities and enable achievement of sales objectives while ensuring proper service delivery and executing operational aspects of booked business.
Key Responsibilities
Building Successful Relationships that Generate Sales Opportunities
- Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
- Build and strengthen relationships with existing and new customers to enable future bookings through sales calls, entertainment, familiarization trips, trade shows, and other activities.
- Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
- Manage and develop relationships with key internal and external stakeholders.
- Provide accurate, complete and effective turnover to Event Management.
Managing Sales Activities
- Participate in sales calls with members of the sales team to acquire new business and close on business.
- Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
Market Knowledge and Revenue Maximization
- Identify new business to achieve personal and location revenue goals.
- Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand dynamics, and know how to sell against them.
- Close the best opportunities for the location based on market conditions and location needs.
- Gain understanding of the location's primary target customer and service expectations; understand customers' business, business issues and concerns to offer better business solutions.
Customer Service Excellence
- Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Service customers to grow share of the account.
- Execute and support the company's customer service standards.
- Provide excellent customer service consistent with the daily service basics of the company.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
Qualifications & Experience
- Two-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major, plus three years of experience in sales and marketing or related professional area.
OR
- Four-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major, plus one year of experience in sales and marketing or related professional area.
Additional Information
Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. Marriott is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.