Sales Manager at Crowne Plaza Dubai Marina

Role Overview

Sales Manager, Corporate at Crowne Plaza Dubai Marina, operated by IHG Hotels and Resorts, located in Dubai Marina, United Arab Emirates.

Company Overview

Crowne Plaza Dubai Marina is a 273-room hotel spanning 3,037 square meters in the cosmopolitan Dubai Marina area, positioned next to Dubai Marina Mall and within walking distance of the Dubai Marina pedestrian promenade. The property caters to modern business travelers and leisure guests, balancing contemporary business amenities with Arabian hospitality traditions.

IHG Hotels and Resorts operates more than 6,000 hotels across over 100 countries and is committed to developing talent, celebrating diversity, and providing vertical, functional, geographic, and personal growth opportunities.

Role Purpose

Lead the property's segmented sales effort for the Corporate market by conducting day-to-day sales activities with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives and revenue targets.

Key Responsibilities

Sales Strategy & Planning

• Assist in the development, implementation, and sustaining of aggressive solicitation programs focused on increasing business.
• Work with the Sales team to create and implement a sales plan addressing revenue, guests' needs, and the market.
• Analyze market information using sales systems and implement strategy to achieve the property's financial room and catering goals.
• Compile and actively participate in the preparation of annual Sales & Marketing plans, quarterly updates, and the annual budget.

Revenue & Forecasting

• Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely, and complete information.

Performance & Quality Management

• Review sales and catering guest satisfaction results to identify areas of improvement.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their program or event.

Stakeholder & Relationship Management

• Develop and manage relationships with key stakeholders, both internal and external.
• Attend customer events, trade shows, and sales missions to maintain, build, or develop key customer relationships.

Qualifications & Experience

• Minimum 2 years of experience in a Hotel Corporate Sales role in a four or five-star hotel or comparable industry.
• Demonstrated ability to work with and engage teams from different cultures.

Skills & Competencies

• Strong verbal and written communication skills.
• Quality-oriented with focus on detail.
• High performance standards.
• Ability to multi-task and meet deadlines.
• Technical proficiency in related software, preferable.

Additional Information

• Full-time position.
• IHG is an equal opportunities employer and welcomes applications from internal and external candidates.