Sales Executive

Role Overview

Sales Executive at Ali & Sons Holding LLC. This role is ideal for an experienced sales professional with a strong background in the jewellery industry, excellent communication skills, and a genuine passion for delivering exceptional customer experiences.

Company Overview

Ali & Sons AMWAJ is an established and reputable UAE-based organization operating in the premium jewellery retail sector. Amwaj Jewellery was established in 1999 and has risen to a position as one of the UAE's most highly regarded jewellery names, building on the strong foundation provided by the Ali & Sons name and reputation. Amwaj Jewellery boasts an unrivalled collection of jewellery pieces, handcrafted for customers, blending modernity with timeless sophistication and offering tailored creations and designs to bring customer desires to life.

Role Purpose

Deliver exceptional customer experiences in a premium jewellery retail environment by welcoming customers, identifying their requirements, presenting product features, achieving sales targets, and maintaining the highest standards of professionalism and customer service.

Key Responsibilities

Customer Engagement

• Welcome customers warmly and identify their requirements and preferences.
• Present and explain the features, quality, design, and performance of jewellery products.
• Recommend suitable and complementary items to enhance the customer's purchase.
• Advise customers regarding current stock availability and upcoming or future product availability.

Sales & Transactions

• Achieve sales targets assigned by the Sales Manager/General Manager.
• Calculate, quote, and apply appropriate discounts to jewellery sales in accordance with company guidelines.

Product & Market Knowledge

• Maintain strong knowledge of products, collections, pricing, and market trends.
• Monitor and report competitors' activities, market trends, and customer preferences to the Sales Manager/General Manager.

Customer Service

• Handle customer concerns and complaints professionally and coordinate with management to ensure timely resolution.
• Maintain a high standard of customer service and professionalism at all times.

General Duties

• Perform other duties and responsibilities as assigned by the Sales Manager/General Manager.

Qualifications & Experience

• Bachelor's Degree in Marketing, Business Management, or a related field.
• Minimum 3 years of sales experience, preferably within a high-profile jewellery retail environment.
• Strong knowledge or interest in jewellery and luxury retail is an advantage.

Skills & Competencies

• Strong customer service and relationship-building skills.
• Proven ability to achieve and exceed sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Fluency in English and Arabic is essential.
• Computer literate with good knowledge of standard computer applications.
• Professional appearance and a customer-focused approach.

Additional Information

• Be part of an established and reputable UAE-based organization.
• Work in a premium jewellery retail environment with a strong focus on customer experience.
• Join a professional and supportive team.
• Opportunity to develop your career within a growing organization.
• Competitive compensation and benefits package.
• Build valuable experience within the luxury and jewellery retail sector.