Sales Executive

Role Overview

Sales Executive at Ali & Sons Holding LLC (trading as Amwaj Jewellery). A customer-focused sales role in a premium jewellery retail environment based in the UAE.

Company Overview

Ali & Sons AMWAJ is an established and reputable UAE-based jewellery retailer. Amwaj Jewellery was established in 1999 and has grown to become one of the UAE's most highly regarded jewellery names, building on the strong foundation of the Ali & Sons reputation. The organization is known for matchless quality, exclusivity, and service. Amwaj boasts an unrivalled collection of handcrafted jewellery pieces and offers tailored creations and designs, blending modernity with timeless sophistication.

Role Purpose

To deliver exceptional customer experiences and achieve sales targets by welcoming customers, identifying their needs, presenting jewellery products, and recommending complementary items in a premium retail environment.

Key Responsibilities

Sales & Customer Service

• Welcome customers warmly and identify their requirements and preferences.
• Present and explain the features, quality, design, and performance of jewellery products.
• Recommend suitable and complementary items to enhance the customer's purchase.
• Maintain a high standard of customer service and professionalism at all times.

Sales Performance & Targets

• Achieve sales targets assigned by the Sales Manager or General Manager.
• Calculate, quote, and apply appropriate discounts to jewellery sales in accordance with company guidelines.

Product & Market Knowledge

• Maintain strong knowledge of products, collections, pricing, and market trends.
• Advise customers regarding current stock availability and upcoming or future product availability.
• Monitor and report competitors' activities, market trends, and customer preferences to the Sales Manager or General Manager.

Customer Issues & Support

• Handle customer concerns and complaints professionally and coordinate with management to ensure timely resolution.

General

• Perform other duties and responsibilities as assigned by the Sales Manager or General Manager.

Qualifications & Experience

• Bachelor's Degree in Marketing, Business Management, or a related field.
• Minimum 3 years of sales experience, preferably within a high-profile jewellery retail environment.
• Strong customer service and relationship-building skills.
• Proven ability to achieve and exceed sales targets.
• Strong knowledge or interest in jewellery and luxury retail is an advantage.

Skills & Competencies

• Excellent communication, negotiation, and interpersonal skills.
• Fluency in English and Arabic is essential.
• Computer literate with good knowledge of standard computer applications.
• Professional appearance and a customer-focused approach.

Additional Information

• Join a professional and supportive team.
• Opportunity to develop your career within a growing organization.
• Competitive compensation and benefits package.
• Build valuable experience within the luxury and jewellery retail sector.