Sales Executive

Role Overview

Sales Executive at Ali & Sons Holding LLC. This role is ideal for an experienced sales professional with a strong background in the jewellery industry, excellent communication skills, and a genuine passion for delivering exceptional customer experiences.

Company Overview

Ali & Sons AMWAJ is an established and reputable UAE-based jewellery retailer. Amwaj Jewellery was established in 1999 and has risen to a position as one of the UAE's most highly regarded jewellery names, building on the strong foundation provided by the Ali & Sons name and reputation. Amwaj boasts an unrivalled collection of jewellery pieces, handcrafted for customers, representing and serving today's women by blending modernity with timeless sophistication.

Role Purpose

To deliver exceptional customer experiences in a premium jewellery retail environment by identifying customer needs, presenting and recommending jewellery products, achieving sales targets, and maintaining strong product knowledge while monitoring market trends and competitor activity.

Key Responsibilities

Customer Engagement & Service

• Welcome customers warmly and identify their requirements and preferences.
• Present and explain the features, quality, design, and performance of jewellery products.
• Recommend suitable and complementary items to enhance the customer's purchase.
• Advise customers regarding current stock availability and upcoming or future product availability.
• Handle customer concerns and complaints professionally and coordinate with management to ensure timely resolution.
• Maintain a high standard of customer service and professionalism at all times.

Sales & Commercial

• Achieve sales targets assigned by the Sales Manager or General Manager.
• Calculate, quote, and apply appropriate discounts to jewellery sales in accordance with company guidelines.

Market & Competitive Intelligence

• Maintain strong knowledge of products, collections, pricing, and market trends.
• Monitor and report competitors' activities, market trends, and customer preferences to the Sales Manager or General Manager.

General

• Perform other duties and responsibilities as assigned by the Sales Manager or General Manager.

Qualifications & Experience

• Bachelor's Degree in Marketing, Business Management, or a related field.
• Minimum 3 years of sales experience, preferably within a high-profile jewellery retail environment.
• Strong knowledge or interest in jewellery and luxury retail is an advantage.

Skills & Competencies

• Strong customer service and relationship-building skills.
• Proven ability to achieve and exceed sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Fluency in English and Arabic is essential.
• Computer literate with good knowledge of standard computer applications.
• Professional appearance and a customer-focused approach.

Additional Information

• Be part of an established and reputable UAE-based organization.
• Work in a premium jewellery retail environment with a strong focus on customer experience.
• Join a professional and supportive team.
• Opportunity to develop your career within a growing organization.
• Competitive compensation and benefits package.
• Build valuable experience within the luxury and jewellery retail sector.