SALES EXECUTIVE

Role Overview

Sales Executive at Napco National.

Role Purpose

Sell the full range of company products to assigned customers, maintain strong customer relationships, implement merchandising standards, and gather market intelligence to support business growth.

Key Responsibilities

Sales & Customer Development

• Sell the widest range of company products to assigned customers.
• Sell all potential customers in the territory.
• Detect and report new customers in the assigned area to the team leader.
• Provide feedback on any competition activity within the assigned area.

Merchandising & Operations

• Ensure proper implementation of planogram.
• Perform inventory check for every visit covering warehouses and shelves.

Order & Return Management

• Issue special order requests upon need.
• Present customer orders to the team leader and daily collection to the distributor or accountant.
• Issue return forms for defective products if available and obtain approval from superior before actual return.

Collections & Financial

• Collect invoices according to company aging policy.
• Review on a quarterly basis customer account reconciliation and obtain customer signature or approval.

Customer Service & Problem Resolution

• Handle customer complaints and report them to the sales team leader.
• Report to the team leader any problem or objection that occurred and could not be handled.

Preparation & Documentation

• Prepare all needed documents for the call cycle or business review before going to the market.