SALES EXECUTIVE

Role Overview

Sales Executive at Napco National.

Role Purpose

To sell the full range of company products to assigned customers, implement sales strategies, manage customer relationships, and provide market intelligence and feedback to the sales team.

Key Responsibilities

Sales & Customer Development

• Sell the widest range of company products to assigned customers.
• Sell all potential customers within the territory.
• Detect and report new customers in the area to the team leader.
• Provide feedback of any competition activity within the area.

Customer Service & Relations

• Handle customer complaints and report them to the sales team leader.
• Review on a quarterly basis customer account reconciliation and obtain customer signature and approval.
• Present customer orders to the team leader and daily collection for the distributor or accountant.

Operations & Compliance

• Ensure proper implementation of planogram.
• Perform inventory check for every visit covering warehouses and shelves.
• Collect invoices according to company aging policy.
• Issue return forms for defected products if available and obtain approval from superior before actual return.
• Issue special order requests upon need.

Documentation & Reporting

• Prepare all needed documents for the call cycle or business review before going to the market.
• Report to the team leader any problem or objection that occurred and could not be handled.