SALES EXECUTIVE

Role Overview

Sales Executive at Napco National. This role is open to Saudi Nationals only.

Role Purpose

Responsible for sales, collection, development, and growth for a specific sales area and assigned customers, whether online or offline, as directed by management.

Key Responsibilities

Sales & Account Development

• Sell the full range of company products to assigned customers in accordance with group channel guidelines.
• Detect and register new potential customers in the assigned area based on CRM.
• Sell to all potential customers using the appropriate combination of product lines to close gaps.
• Open new accounts in JDE or CRM with all required valid documentation (VAT, CR, National Address, CIS, etc.).
• Revisit lost customers and assess opportunities to regain business if hindering conditions have been resolved.
• Transfer the maximum number of accounts to the ECOM online platform, train customers in using the Napco platform, and monitor performance to prevent loss of customer sales volume.

Orders & Special Requests

• Prepare special order requests including prices, designs, approvals, orders, and MOQs with required approvals from both customer and company.
• Prepare SPOs in full quantity produced for customer delivery without leaving stocks at warehouse unless approved by Sales Management.
• Enter customer orders into the JDE system and ensure no violations related to credit decisions, credit limits, or prices.
• Prepare QRAs for customers in JDE or ECOM and discuss them with the Team Leader.

Collections & Financial Management

• Collect invoices according to company aging policy.
• Submit daily collections to the distributor or accountant.
• Review customer collectibles on a monthly basis with Team Leader and conduct required SAFs, matchings, or write-offs.
• Conduct balance confirmations three times per year and obtain customer signatures or stamps; work on reconciliation with accounts.

Customer Management & Relations

• Maintain professional business relations with all customers.
• Handle customer complaints and report them to the sales team leader.
• Report to the team leader any customer problem or objection that cannot be handled independently.

Market Intelligence & Competitive Activity

• Provide feedback on any competitive activity within the sales area and submit suggestions for retaliation if needed.

Documentation & Preparation

• Prepare all required documents for call cycle market visits or business reviews before going to market.

Quality & Product Development

• Issue returns for quality issue products or wrong orders and obtain approval from concerned parties.
• Conduct trials for new developed products at designated customers in the assigned area and report factual findings.

Compliance

• Comply fully with Napco code of conduct and all company instructions.

Qualifications & Experience

• Minimum high school degree.
• Minimum 1 to 2 years' experience in a similar and related field.

Skills & Competencies

• Acceptable English level.
• Acceptable computer literacy.