SALES EXECUTIVE

Role Overview

Sales Executive at Napco National.

Role Purpose

Sell the full range of company products to assigned customers, manage customer relationships, collect payments according to company policy, and provide market feedback to support sales performance and customer satisfaction.

Key Responsibilities

Sales & Customer Development

• Sell the widest range of company products to assigned customers.
• Sell all potential customers in the territory.
• Detect and report new customers in the area to the team leader.

Market Intelligence & Feedback

• Provide feedback of any competition activity within the area.
• Report to the team leader any problem or objection that occurred and could not be handled.

Operations & Compliance

• Ensure proper implementation of planogram.
• Perform inventory check for every visit covering warehouses and shelves.
• Issue special order requests upon need.
• Issue return forms for defected products if available and obtain approval from superior before actual return.

Collections & Documentation

• Collect invoices according to company's aging policy.
• Present customer orders to the team leader and daily collection for the distributor or accountant.
• Review on quarterly basis customer account reconciliation and obtain customer signature or approval.

Customer Service

• Handle customer complaints and report them to the sales team leader.

Planning & Preparation

• Prepare all needed documents for the call cycle or business review before going to the market.