SALES EXECUTIVE

Role Overview

Sales Executive at Napco National.

Role Purpose

Sell the full range of company products to assigned customers, maintain strong customer relationships, implement company merchandising standards, and report on market activity and competitive landscape within your territory.

Key Responsibilities

Sales & Customer Development

• Sell the widest range of company products to assigned customers.
• Sell all potential customers within your area.
• Detect and report new customers in your area to the team leader.

Customer Service & Relations

• Handle customer complaints and report them to the sales team leader.
• Review on a quarterly basis customer account reconciliation and obtain customer signature and approval.

Operations & Merchandising

• Ensure proper implementation of planogram.
• Perform inventory check for every visit covering warehouses and shelves.
• Issue special order requests upon need.

Documentation & Reporting

• Collect invoices according to company's aging policy.
• Prepare all needed documents for the call cycle or business review before going to the market.
• Present customer orders to the team leader and the daily collection for the distributor or accountant.
• Issue return forms for defected products if available and obtain approval from superior before actual return.
• Report to the team leader any problem or objection that occurred and could not be handled.
• Provide feedback of any competition activity within your area.